Retail Reopening - Best Practice Guidelines May 2020



Familiarise yourself with new signage requirements & needs.

Consider the public relations and health & safety (e.g., capacity) concerns related to any promotional signage you might otherwise normally employ.

Do you need to limit quantities of certain items or implement other anti-hoarding signage?

Supply Chain and Inventory

Assess supply needs and explore options for sourcing additional supplies required for business operations; assess how to best leverage existing relationships with vendors.

Establish procedure for regularly disinfecting inventory and newly received deliveries.

Establish protocols for handling and processing shipping and receipts.

Evaluate current situation as it relates to ports of entry and trucking logistics for your product. Will this impact your ability to timely re-supply, both now and in the medium term? Keep an eye out for future legislation which might have the effect of requiring truck drivers to quarantine upon crossing state-lines, etc., thereby further disrupting the supply chain. Adjust store hours of operation, as necessary, to support social distancing efforts by limiting store traffic. Business Hours

Ensure staff have sufficient time to rest, sanitise and restock inventory.

Consider offering seniors and other high-risk individuals exclusive early hours.

Consider increasing pickup hours to serve more online customers.

Notify vendors of reopening, and any revised protocol as it relates to store entry, deliveries, paperwork, etc. Establish Protocol for Vendors & Non-Employees

Consider implementing measures to ensure vendor safety .

Revise security protocol to conform to state health directives. Security Operations

How might your anti-shoplifting procedures change in the COVID-19 era?

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