DECEMBER: SLTO Guest Experience : Performance Monitor Review

High Impact Sentiments: November

16.20%

TrustYou positive reviews slightly decreased to 83.8% (-2% vs. last month)

Positive high impact sentiments included: Service, friendly staff and Wellness experiences at Health Club

83.80%

Low trending sentiments included : coffee machine maintenance, shower maintenance and bathroom cleanliness

Positive

Negative

21

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