Problem Handling Scores (Post Stay Survey)
Guests’ satisfaction with problem handling increased in Nov to 54.1% (+2.1 vs. last month) % of guest with problems increased from 21.1% to 24.2% .
55.3% Average problem handling score for families YTD
58.4% Average problem handling score YTD
24% of guests experienced a problem
54.1% Average problem handling score
+2.1% vs Previous Month
+2.9% vs Previous Month
-7.2% vs target
-10.3% vs target
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