ANNUAL MANAGEMENT COSTS PER UNIT 2024
2023
Benchmark
ref
Retirement housing to let Residential care homes
£1,259 £4,954 £1,804
£1,222 £4,867 £1,772
£1,201
1
n/a
Weighted average n/a 1 Regulator of Social Housing Value for Money Metrics Report – annex to Global Accounts 2023.
DIRECTORS’ EMOLUMENTS PER UNIT
2024
2023
Total Directors’ emoluments Highest paid Director’s emoluments
£46
£58
£8
£8
Compliance key performance indicators (KPIs) Our KPIs are set by the Board annually and reviewed by our Operating and Executive Committees on a monthly basis and by our Board at least once a quarter.
CARE HOME QUALITY
2024
2023
CQC (percentage rated good or outstanding)
84.1%
85.6%
inspections related to lifts in a property that is not currently in use and both inspections were completed by the end of April. Our fixed electrical wiring inspections were 99.3% compliant with 284 overdue out of 43,446 inspections (2023: 99.5%). At the end of June, five of these outstanding inspections remained in progress. Fire risk assessments were at 100.0% compliance. Remedial actions arising from electrical testing are a current focus for us. When a test is carried out, any defects found are categorised. C1 defects are an immediate health and safety risk and must be remedied before the electrician leaves the site. C2 defects are lower risk and can be carried out at a later date. C3 are an improvement recommendation which should be addressed but are not urgent. FI advises further investigation but is not deemed urgent. All of our C1 actions are completed at the point of testing, but we have a backlog of C2 remedial works. To address the backlog, we have appointed additional contractors to complete these works within an estimated 18-month period, with the expectation that this can be accelerated.
Anchor continues to have no inadequate rated care homes. During the year, the CQC has been focused on the introduction of its new single assessment framework. This has led to a reduction in the number of inspections and re-inspections carried out. This reduction in follow-up inspections has had a negative impact on our overall rating as homes that would otherwise have been expected to return to ‘good’ or ‘outstanding’ status have retained their historic ‘requires improvement’ rating. Maintaining and improving the safety of our homes and our residents remains our top priority. Our Board oversees the delivery of customer health and safety compliance obligations including matters relating to building safety. With our surpluses we have made significant investment in building safety works during the year, spending £11.1m (2023: £10.4m) on inspections, surveys and remediation works. We are committed to delivering the highest standard of compliance works, and at the end of the year our gas, water and asbestos safety checks were at 100% compliance. Lift safety checks were 99.8% compliant with two overdue out of 1,325 inspections (2023: 100.0%). The two overdue
26 Anchor Hanover Group Annual Report & Financial Statements 2024
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