PRINCIPAL RISKS AND UNCERTAINTIES
Given the increasing demand for high standard, specialist and safe accommodation that supports people to live independently for longer, we continue to invest in our existing properties, and in how we deliver our services, in a way that will contribute to the management of occupancy risk. Occupancy levels are a key driver of revenue and Anchor seeks to maintain high levels of occupancy in both our housing and care operations. As at 31 March 2024, occupancy in social housing – lettings was 98.7% (2023: 98.7%). As at 31 March 2024, occupancy in social housing – residential care was 88.1% (2023: 85.5%, restated to include all homes transferred from the Halcyon portfolio). The data shows that we have been able to ensure progression of occupancy levels that were severely impacted during the COVID-19 pandemic.
Occupancy in housing and care
Compliance, health and safety Anchor continually monitors and highlights the risk of potential non-compliance with legal Anchor faces risks related to legal and compliance legislation, and health and safety regulations.
requirements relating to health and safety matters and in doing so, ensures that the safety of our colleagues and customers is a key priority. Required compliance checks are conducted in line with expected frequencies as set out in associated legislation and contractor performance is reviewed frequently to meet our legal obligations. Any access issues are dealt with robustly via Anchor’s Access Policy to ensure we continue to achieve high levels of compliance. We continually review and update policies and procedures to ensure that the condition and safety of each property is compliant with prevailing legal and regulatory requirements. We carry out health and safety checks of our properties on an on-going basis, including gas safety checks, fire risk assessments, water quality assessments, electrical safety checks, lift safety checks and asbestos checks. To manage risks associated with non-compliance, we invest in high quality training, robust recruitment processes, specialist roles, management oversight and assurance, and appropriate customer/colleague ratios. We hold insurance at levels which management considers to be prudent for the type of business in which it is engaged and in line with registered providers of social housing and care providers of a similar size.
46 Anchor Hanover Group Annual Report & Financial Statements 2024
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