4.1 Analysis of turnover, operating costs and operating surplus / (deficit) before exceptional items 4. Particulars of turnover, operating costs and operating surplus / (deficit) Group 2024
Operating surplus / (deficit) £’000
Operating expenditure £’000
Turnover £’000
Note
Social housing lettings Other social housing activities Home care First tranche shared ownership sales Charges for support services Other social housing income
4.3 592,660
(538,734)
53,926
3,422 2,488 201 360
(3,889) (5,021) (201) (343)
(467) (2,533)
–
17
Activities other than social housing activities Management services
13,524 11,708 4,373 628,736
(13,011) (17,274) (15,939) (594,412)
513
Sale of leasehold properties 2
(5,566) (11,566) 34,324 2,380 36,704
Other 1 Total
Surplus on disposal of fixed assets
12.7
Operating surplus
Group 2023
Operating surplus / (deficit) £’000
Operating expenditure £’000
Turnover £’000
Note
Social housing lettings Other social housing activities Home care First tranche shared ownership sales Charges for support services Other social housing income
4.3 510,975
(466,159)
44,816
3,392 409 345
(3,969) (380) (345) (285)
(577)
29
–
299
14
Activities other than social housing activities Management services
12,497 24,289 3,260 555,466
(10,796) (24,051) (15,040) (521,025)
1,701 238
Sale of leasehold properties 2
Other 1 Total
(11,780) 34,441 3,097 37,538
Surplus on disposal of fixed assets
12.7
Operating surplus
Social housing lettings comprise income from retirement housing and from residential care homes (see note 4.3). Home care income comprises income from care services delivered into customers' homes. Activities other than social housing activities - Other, within turnover, includes £137,400 (2023: £111,300) of grant funding from the Workforce Development Fund. This grant has been fully expended in the year with 143 (2023: 118) members of the workforce becoming qualified. All turnover has been derived from activities within the United Kingdom. 1 Operating costs within "Other" include those governance costs not attributable to an individual service. 2 Sales of leasehold properties in both years 2024 and 2023 have been impacted by marketing and commissioning costs relating to a number of developments subsequently due to open in the next financial year. In line with Anchor's policy, marketing costs are recognised when the marketing activity is delivered.
78 Anchor Hanover Group Annual Report & Financial Statements 2024
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