Strategic Report including Operating and Financial Review Anchor is England’s largest provider of specialist housing and care for people in later life. We are proudly not-for-profit, which means any surplus we generate is reinvested into our properties and services for the benefit of current and future residents, and not distributed outside the organisation. We manage more than 35,500 social rented units, 12,500 leasehold units and 121 care homes. We have 60 years of experience behind us and, with our team of more than 10,000 colleagues, we now serve more than 65,000 customers across 85% of local authority areas from almost 1,700 locations across England. Anchor has an A+ (stable) credit rating and is rated as G1/V1 by the Regulator of Social Housing, the highest possible ratings for Governance and Viability. We have accreditation as a Living Wage Employer, and as a Gold Standard Inclusive Employer. We are committed to providing all residents with the right level of care and support, where and when it is required, and offer choice to older people across a range of tenures and price points, including; Rented housing: • Socially rented specialist housing for older people • Extra-care: Specialist rented housing with on-site care provision, provided by a Care Quality Commission (CQC) registered third-party provider Homeownership: • Housing for homeowners in later life on a leasehold basis • Independent living: Specialist housing with CQC registered on-site care provision provided in-house • Villages: Later life communities with on-site retail and leisure facilities, home care and/or a care home. Care homes: • Specialist residential care for older people, including those living with dementia, both private fee payer and local authority funded provision.
ACHIEVING MORE TOGETHER The year ending March 2024 was the fourth year of progress against our Business Plan of 2019. We remain committed to its four key themes, the ‘Four Mores’: 1.More, and better, homes where people love living in later life • We are committed to delivering an average of at least 500 quality homes per year for people in later life. During the year to 31 March 2024, we achived practical completion of 573 new homes and started on-site with a further 419. • During the year we acquired two additional care homes. We disposed of four care homes through a mutually agreed lease exit and sold our freehold interest in one other. Our portfolio as at 31 March 2024, was 121 homes, the fourth largest portfolio in England and the largest not-for-profit care home provider. • Our accelerated programme of updated stock condition surveys commenced May 2022. As at 31 March 2024, 874 rented locations (79%) and 345 leasehold locations (83%) had been re-surveyed. Our focus in 2023/24 was on our leasehold portfolio, and we completed stock condition surveys on 345 locations (88%). The data from these surveys will inform future investment decisions, helping us to make sure our properties are kept in good order for our residents to enjoy. 2. More opportunities for colleagues in career development and reward • We were delighted to be the first housing and care provider to be awarded Gold Status in the 2023 Inclusive Employers Standard. Anchor is only the third organisation of any type to achieve this. We strive to be best in class in our approach to diversity and inclusion, and we have established thriving colleague networks to promote the interests of a number of underrepresented groups. • Over 500 colleagues took part in our Leadership Pathways programme and recruitment for the next cohort for our graduate scheme has commenced. • More than 400 colleagues undertook apprenticeship programmes and our Reverse Mentoring programme, supporting our diversity and inclusion strategy, included 11 senior leaders.
Units owned and managed
Year ending 31 March 2024
Year ending 31 March 2023
35,386 6,600 10,537 1,417 226 7 54,173
35,464 6,447 10,501 1,579 230 38 54,259
Housing for Older People Care (rooms) Leasehold properties Low-cost homeownership General needs* Non-social rented* Total
* Changes to general needs and non-social rented properties were due to reclassification rather than new properties being built/acquired.
8 Anchor Hanover Group Annual Report & Financial Statements 2024
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