Baumer hhs Introduces New ‘TeamViewer Pilot’
printing better together
Baumer hhs’s gluing and quality assurance equipment has earned a reputation worldwide for reliability. But even re- liable equipment can act up on occasion. If it does, pack- aging manufacturers need instant assistance, particularly if they have Baumer hhs systems in multi-shift or even around-the-clock operation. The company is now using “TeamViewer Pilot” as another way of providing this kind of support efficiently and effectively. Customers who want to take advantage of the added service can simply have their machine operators and tech-
nicians download the free TeamViewer Pilot app to their smartphones. Based on augmented reality, the interactive remote service app from TeamViewer AG is considered by Baumer hhs to be the ideal, re- al-time technical support tool for helping customers minimize machine down- time. With TeamViewer Pilot, machine operators can use the camera on their
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smartphones to show Baumer hhs service experts the in- side workings of their production systems. Thanks to 3D object tracking, service experts can draw markers on the images, such as circles or arrows, point out details, add text annotations and share this information with machine operators via live video stream. It makes collaboration easy for both participants, enabling them to identify or rule out technical problems and discuss possible solutions. “With TeamViewer Pilot, our service experts can effec- tively help customers resolve most technical problems and get systems back up and running without delay,” said- Roberto Melim de Sousa, Head of Sales at Baumer hhs GmbH. “Should a customer still need on-site service, we can prepare for it based on the information provided in the real-time visual support session. TeamViewer Pilot gives our technicians added options for maximizing the avail- ability of our customers’ production machines. We highly recommend the remote service app for these reasons.” For more than 30 years, everything at Baumer hhs has revolved around secure gluing and the goal of meeting the high demands imposed by its customers. Whether pro- cess cold glue or hot melt, the company aims to inspire its customers with high-quality products and service Customers in Germany, Austria and Switzerland are al- ready using TeamViewer Pilot and the Baumer hhs is work- ing to establish the app among customers globally. It can be downloaded free from the Apple App Store or Google Play Store for iOS and Android smartphones.
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June 21, 2021
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