SOAS - Assistant Director of Estates – Property Services

Key Tasks • To lead and promote Campus Services and Facilities (Security, Cleaning, Logistics, Reception, Helpdesk and, external Hospitality) as business units ensuring that Section Managers take responsibility for a Quality, customer focused service whilst improving productivity and cost effectiveness. • Ensure that accurate management information to measure outcomes and Performance data is produced on a monthly basis and use this to assist improvements to services and assist with future planning and strategic direction of services. • Lead, develop and maintain key stakeholder relationships to ensure that the service provided by property Services and Facilities meets the needs of SOAS and that customers are involved in assessing service standards and measurement. • To forecast and manage the budgets for property Services and Facilities ensuring that all Sections work within their allocated budgets and are able to demonstrate value for money, high quality provision. • To develop a commercial approach to the use of the SOAS campus, increasing alternate steams of income and standardising the licencing and sub-let arrangements on campus.

• To drive change and deliver operational and strategic outcomes in accordance with overall Directorate and University objectives and strategic plan. • To work proactively with members of the Committee, SOAS Directorates and Departments, stakeholders and external service providers to ensure that the business of Campus Services and Facilities is properly integrated into the overall day-to-day business of SOAS as a whole. • To identify and manage risk and ensure that SOAS meets all its statutory legislative and health and safety requirements relating to the business of Campus Services and Facilities. • To research, write and present formal reports and papers for the committee structures and other relevant groups as appropriate. • To represent the Director of Estates and property services both internally and externally and to promote a positive image of SOAS. • To undertake such other duties as may be reasonably assigned by the Director of Estates and property services.

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