Competency and Evidence Oral communication
You will be able to receive, understand and convey complex information in a clear, accurate and appropriate manner, taking account of the individual circumstances of those you are communicating with. You will possess the appropriate skills and emotional intelligence to interpret information which needs careful explanation to help others understand, taking into account what to communicate and how best to convey information to others. You will be able to receives, understands and convey complex conceptual ideas or information which may be highly detailed, technical or specialist. • To develop and communicates a strategic approach to Self-delivered Facilities Management for the SOAS estate to all levels of team and service users. • Has daily, weekly and monthly one-to-one discussions with service managers and supervisors to ensure that service delivery standards are met and there is a clear focus on meeting SLAs, KPIs and overall service objectives at all times. • To develop, implement and evaluate systems and processes which ensure that direct staff and third party contractors are clear of the requirements of them through work schedules and monitoring of performance with appropriate feedback. • Represent SOAS and the Estates and Facilities Directorate at joint forums with customers, to review FM Campus Services teams. • Performance and use the information gained to develop and implement an improvement plan.
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