Teamwork and Motivation
You are expected to provide leadership in the management and development of staff within the Campus Service and Facilities team and within the Estates and property services Team. You are required to clarify the requirements of each of the services within the team and set clear objectives and expectations and ensure that managers and supervisory staff within each of the teams is organising and delegating work fairly according to individual abilities. This will require you to support, develop and encourage managers and supervisors to understand and focus their efforts on team members and the task in hand and how to motivate individual team members to ensure they are able maximise performance and customer satisfaction at all times.
For example:
• Determine and implement an overall vision for service elements and promote it to the team and team members. • Daily, weekly and monthly discussions with team managers, supervisors and members to discuss matters that impact on their team’s ability to achieve requirements, identify solutions and support the implementation of these solutions. • Organisation of regular team meetings to review and discuss performance against objectives set. • Work with the our specialist FM on campus service team managers and supervisors to identify and advise on improved ways of working, ensuring the appropriate support is in place to achieve these. • To work collaboratively with other Senior Managers within the Estates and property services Team and all stakeholders within SOAS. • To development implement and evaluate systems and processes which ensure that direct staff and third party contractors are clear of the requirements of them through work schedules and monitoring of performance.
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