Analysis and Research
You are required to lead on the development and implementation of processes which can source, analyse and interpret management data in order to refine and improve operational efficiency and ensure resources are allocated effectively.
For example:
• Ensure the Campus Services and Facilities team and specialist services provider are undertaking customer surveys to establish levels of customer satisfaction and ensure that the feedback is followed up and acted upon. • Ensure analysis of customer feedback is taking place and that a long term plan for developing and improving service is being developed and implemented. • Ensure analysis of patterns and trends to inform organisational strategy is taking place and that the recommendations are considered and implemented where appropriate. • Ensure supplier performance is being monitored through the agreed key performance indicators and through customer feedback to ensure that the required service levels are being achieved. Provide customers with relevant summaries of FM supplier performance so that they can judge whether their needs are being met. • Keep abreast of technical developments particularly those associated with new technology in building operation and management effectiveness and ensure that this knowledge is shared with SLT and recommendations are made to make operational and strategic changes to service where necessary. • Keep abreast of developments and regulations in respect of building plant operations and maintenance and statutory and organisational regulations with regard to Health & Safety at Work.
Made with FlippingBook Annual report maker