Guest Engagement Scores
Problem Handling TARGET 2024 : 81.3% YTD 24 :83.44%
Overall Stay Experience TARGET 2024 : 91% YTD 24 :94.50%
Problem Free
TARGET 2024 : 78% YTD 24 :79.77%
Arrival Experience TARGET 2024 : 93.8% YTD 24 :93.75%
Service Attentiveness & Thoughtfulness TARGET 2024 : 94% YTD 24 :94.51%
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