WHAT CHANGED
Blue is also seeing a return in lower food purchasing costs, improved por- tion control, and more efficient kitch- en operations, Rooney adds. “There are also broader benefits, including reduced environmental impact, better alignment with sustainability goals, data-backed decision-making rather than assump-
tions, and increased staff awareness around waste. “It has shifted our approach from reactive to proactive,” says Rooney. “Instead of guessing where waste is hap- pening, we are able to see it clearly, test solutions, and validate whether those changes actually work.”
• Waste per guest is measured and monitored over time. • Portion sizes were adjusted based on real waste data. • Staff awareness around food waste increased.
ARCTIC VALLEY SKI AREA, AK: AUTOMATED MAINTENANCE MANAGEMENT
PAIN POINT: NEW TOOL: STAFF IMPACTED: PAYOFF:
Hard-to-track and -reference paper work orders and maintenance logs Mobile CMMS platform with QR code integration Operations, maintenance, facilities Centralized maintenance records and improved staff efficiency
Limble can generate QR codes linked to individual assets, and Arctic Valley has created customized codes for each of its snowcats. When scanned, the code opens a work order specific to that machine. Non-registered staff can also submit maintenance requests by scanning a QR code with their own device. The system can be built out to track parts inventory as well. Arctic Valley has entered parts for two older Riblet double chairs into the platform, allowing staff to link directly to the Doppelmayr website “We now have one central place for all serial numbers, model numbers, warranties, and web links to parts books. I spent stupid amounts of time having to look that stuff up before.” to place orders and track what’s already in stock. “That will be helpful before we start a rebuild,” Robinson-Wilson says. “The number one thing I appreci- ate about it,” he adds, “is that we now have one central place for all serial num- bers, model numbers, warranties, and web links to parts books. I spent stupid
amounts of time having to look that stuff up before.” Facility maintenance has also been brought into the system, includ- ing upkeep for several public-use cab- ins. Tasks such as checking restrooms and propane tanks are programmed as recurring events, triggering automat- ed reminders twice a week. Staff have been happy to have a list of priorities, says Robinson-Wilson. “They can be a little more self-directed—and a manag- er doesn’t have to remember the ‘three things for you to do today.’” While the ski area has only scratched the surface of what the system can do, Robinson-Wilson sees long-term value in continuing to build it out. “We’re still transitioning in some ways,” he says. “But I look forward to having it fully rolled out by next summer, so we can say, ‘Anytime you’re touching anything, it’s a work order in Limble.’”
Alaska’s Arctic Valley was looking for a better system to track maintenance on the spring boxes of its main T-bar. Paper work orders and maintenance logs made it difficult to see when the equipment had last been serviced or rebuilt. To streamline the process, the ski area started using Limble, an AI- based mobile CMMS (computerized maintenance management system) app created specifically for mainte- nance professionals. The platform stores essential data such as maintenance records, operat- ing manuals, and vendor and inventory information. It requires some human effort up front to build out the system, but now, if something goes wrong on a spring box, for example, work orders, maintenance logs, and steps for rebuild- ing and servicing are all in one handy place, says GM John Robinson-Wilson. The system is used by the ski area’s two full-time mechanics, mountain manager, facilities maintenance manag- er, and Robinson-Wilson. Staff communi- cate in real time through the app using refurbished iPhones purchased specifi- cally for the job and carried in harnesses. Managers assign and monitor detailed work orders, and staff update progress as they go, reducing miscommunication and improving efficiency.
WHAT CHANGED
• QR codes link assets directly to digital work orders. • Maintenance history and manuals are centralized in one system. • Recurring facility tasks are automatically scheduled, and reminders sent.
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