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extra hoops for your team to jump through, but they are powerful tools. Policies for wire transfers, purchases through Amazon, password protections, and information releases should be strict and regularly enforced. For example, if a patient calls in wanting personal information from their last appointment, a protocol that involves the front desk liaison calling the patient back and verifying who the patient is through a series of questions can protect your practice and your patients from your team unknowingly giving out data to the wrong person. This also extends to having policies in place after a team member leaves the practice. If they have access to your usernames, passwords, and systems, or if their usernames and passwords can still access your data, your practice is vulnerable to hackers or disgruntled former employees.
about common phishing attacks and scams that hackers continually run. You can ask your IT team to regularly share updates and new hacking methods they are discovering. This provides your team members with the proper tools they need to prevent fraudulent activity from breaking your practice’s barrier. For example, email and server scams are some of the most common hack jobs today. Often, scammers secure their victims by using phony yet professional looking emails. Some may even replace the letter “m” with “rn” due to its similarity in print. This often hooks victims who aren’t trained to search for these fraudulent addresses and red flags in the body of the email.
and interacting with the practice. This understanding between your patients secures your practice and instills trust between you and patients. Think about it: Would you rather go to a mechanic who offers a guaranteed protection system or one who risks it? The answer is simple. Technology has provided us with revolutionary opportunities and treatment techniques for our patients, but it also leaves many of us vulnerable … both in the practice and out! To learn more technology tips and how you can protect your practice, team, and patients, visit InsidersCircle.com ' SITE MAP ' GEMS INSIDERS’ CIRCLE WEBINARS ' 098 HENSEN CRIMINAL UNDERGROUND IS MAKING YOU THE HOT NEW COMMODITY ON THE DARK WEB.
c. Inform Your Patients: By educating your team and instituting policies,
you will in turn also educate your patients. They will have to follow these policies when scheduling appointments, undergoing treatment,
b. Educate Your Team Members: Take time to educate your team members
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