2023 Q1 Newsletter
Welcome to the 2023 first edition of the SHOO FEE MA FEE!
This quarter we had a lot of successful events, including IDEX Abu Dhabi, partnered with the Mubadala Abu Dhabi Open Tournament 2023 - the Women's Tennis Association Tour that featured top-ranking female players. Therewere also curated dining and wellness experiences, colleagues' engagement activities and ESG activations for our community, to name a few. We embraced the spirit of Ramadan with a collection of dining, stay, and spa experiences, especially at our Shangri- La Ramadan Village which celebrates moments of togetherness. We strive to keep up with continuous efforts to develop our business and increase the quality of our service in this competitive market to achieve greater success for our hotels. To create a culture of recognition aligned with our Shangri-La shared values, we witnessed the launch of our “ Complimentary Room & Staff Rate ” program for colleagues to experience Shangri-La around the world and create wonderful memories. The “ Moments of Joy ” program launching was also well represented and welcomed by the colleagues via a town hall event, and they shared their excitement to be Joy Creators.
We also launched our new Balance scorecard for 2023 and I request your strong support so that we can achieve our goals for 2023 together.
Lastly, I would like to take this opportunity to thank all of you for your hard work and commitment for the first quarter. The business level has been positive, and our guests continue to send their thanks and appreciation for all our efforts. Please keep up the good work.
Thibaut Pouplard has been appointed as the Executive Chef effective 23 March 2023.
Chef Thibaut Pouplard is an award-winning progressive chef with over 20 years of experience. Born and raised in a small village in the Loire Valley in France, his interest in cooking began when he was young, watching his grandmother, Andree, at the cooking range. This sparked a lifelong passion for fine cuisine, which has grown with increasing enthusiasm each day, along with his illustrious travels across the world. He first began his career at “ L'Hôtel du Golf” in Deauville, and as his experience grew, he moved on to the Carlton InterContinental in Cannes, and later the 5-star InterContinental Hotels in Geneva, Switzerland; Phoenicia, Beirut; and Doha, Qatar. Chef Pouplard is returning to Shangri-La Group having previously worked for us as Executive Chef with Shangri-La Boracay, Philippines, and Shangri-La Rasa Ria, Malaysia.
Eduardo Contreras Perez re-joins Shangri-La Qaryat Al Beri, Abu Dhabi as Assistant Director of Food and Beverage on 6 March 2023.
He is a globetrotting, award-winning trained sommelier who has worked at some of the finest restaurants and luxury hotels in the world, such as Four Seasons at Anahita in Mauritius, the One & Only Royal Mirage in Dubai, and Constance Ephelia in Seychelles. Eduardo also worked in public relations representing the Perelada Winery in Figueres, Spain, where he helped visitors understand the property's history and process of winemaking. Wine expert Perez holds several prestigious accolades including the " Best Tasting Award " and the first runner-up at the International Best Sommelier Competition in Shanghai, China, which was headed by Gerard Basset, "Best Sommelier of the World 2010 ". He also holds experience in wine academia - having spent time at the Culinary Institute of Mexico where he focused on Sommelier studies under Josep Roca, Sommelier and owner of the three-Michelin starred and Best Restaurant in the World 2013, El Celler de Can Roca, in Girona, Spain.
Shangri-La Qaryat Al Beri, Abu Dhabi
Ailene Eppie De Leon Cunanan
Mohammad Ismail Theeb Al - Turk Service Manager - S&M (Business Development Manager)
Subhan Ali Shaikh
Roshan Dsouza
Wissam Saliba
Service Manager - Kitchen (Senior Chef De Cuisine)
Service Manager- F&B (Banquet Manager)
Service Manager - Front Office (Duty Manager)
Service Manager - Chi The Spa
Traders Hotel, Qaryat Al Beri, Abu Dhabi
Service Manager - F&B Service Arnold Janssen Trisnawan
Shangri-La Qaryat Al Beri, Abu Dhabi
Dhansingh Bharatsingh Rawat Shang Palace - Kitchen
Giselle Cabsaba Cuevas Events Management
Biswajit Rai Shang Palace - Kitchen
Sijo Kottackal Sunny All Day Dining - Kitchen
Mahir Mohammed Customer Sales
Rana Mohamed Samir Ali Azazi Revenue
Nithin Koovayilveedu All Day Dining - Service
Vishnu VikramanNair Sports & Recreation
Mohamed Mostafa Mohamed Ali Sports & Recreation
Khushnudbek Rajapbaev All Day Dining - Service
Harni Permana Lestari All Day Dining - Service
John Carlo Dizon Maderas Shang Palace - Service
Abhijeet DattaramDhawade Preventative Maintenance
Ricardo Obquia Ngujo Housekeeping
Daryll Pineda Lansangan Housekeeping
Tharushika Shehara Abayapala Laundry & Valet
Traders Hotel, Qaryat Al Beri, Abu Dhabi
Madhukar Medipally All Day Dining - Service
Fatine Beraich Front Office
PrathapSingh Appavoo Nadar All Day Dining - Kitchen
Jeewan Singh Human Resources
Chen Mianzhuo All Day Dining - Kitchen
Khin Swe Swe Htun Housekeeping
Umasha Raigam Korale Housekeeping
Bandana Limbu Security
Shangri-La and Traders Hotel Qaryat Al Beri, Abu Dhabi is thrilled to announce that Ahmed Issa, Complex General Manager, was named among the 30 Most Popular GMs in UAE 2023. Ahmed has strong relationships with local authorities and domestic markets. He leads the hotel's overall operations, including Rooms, Food & Beverage, Culinary, Engineering, Security, Chi Spa, and Sales & Marketing. Ahmed is known for his sharp business acumen and strategic inputs and leads his team with passion. He has contributed to making the hotel a well-known luxury destination in Abu Dhabi, winning several awards . He has a keen sense of awareness of making business inclusive of sustainability.
Shangri-La and Traders Hotel Qaryat Al Beri, Abu Dhabi is pleased to announce that Vivek Srinivasan , Director of Human Resources, was named among the 30 Most Popular HR leaders in Middle East 2023. Vivek has helped achieve sustainability goals for the region through new projects such as plant-based water bottles whilst also supporting CSR initiatives which included partnerships with the Make-A-Wish foundation and charity drives for the Red Crescent during the pandemic and recent floods in Pakistan. He championed special projects on governance, implementation, and roll-out of departure interviews, HR Analytics, and Employee Engagement programs, which helped reduce the region's attrition rate by 5%.
Shangri-La and Traders Qaryat Al Beri, Abu Dhabi participated in the “Al Qana Community Run” organized by the Abu Dhabi Sports Council and Al Qana. The community-based event took place on 7th January with a unique race experience in a social yet competitive atmosphere. A total of 10 colleagues from SLAD and THAD participated in the 3km, 5km, and 10km race categories and the event had a fantastic turnout. The race offered the ideal opportunity to explore one of Abu Dhabi's most exciting spots, mingle with the community and kick off a strong, fit, and healthy 2023.
CELEBRATING SHANGRI-LA CIRCLE WITH 20K POINTS WON IN SEPTEMBER AND OCTOBER 2022 FOR YAMMER BEST CONTENT CONTEST.
The event was a fun-filled show sharing knowledge about Shangri-La Circle by Hadi Osta (SLAD Director of Front Office) and Alaa Daoud (THAD Director of Front Office), a fanfare quiz conducted by Jane Priscila (Guest Relations and Horizon Club Manager) encouraging colleagues to download the SLC app, a raffle draw, a special performance by our own talent, Tinashe Previous Kapfumo from Laundry and Valet, and high tea followed by a sumptuous dinner. We were thrilled to share the joy and celebrate Shangri-La Circle with our colleagues. We will continue to create more colourful joys of life for our guests and colleagues!
SHANGRI-LA QARYAT AL BERI, ABU DHABI, LAUNCHED TWO SPECTACULAR BREAKFAST EXPERIENCES AS PART OF THE NEW BREAKFAST COLLECTION INITIATIVE
A ‘Family Breakfast picnic’ onboard a traditional Abra wooden boat on an hour-long journey while learning about Qaryat Al Beri’s history as a fishing town from your very own Abra Master.
A ‘Private Couple’s Breakfast’ in the comfort of a private gazebo on the shores of the Khor Al Maqta Creek is accompanied by panoramas of the dazzling white domes of the Sheikh Zayed Grand Mosque .
Shangri-La Qaryat Al Beri, Abu Dhabi, was delighted to be selected as the Official Hospitality Partner of the ‘Mubadala Abu Dhabi Open’ presented by Abu Dhabi Sports Council. The tournament was held from 5 to 12 February 2023 at the Zayed Sports City as part of the WTA Tour that featured top-ranking female players. As the event's official hospitality partner, Shangri-La also hosted a handful of novel experiences at the Tennis Village, which included a cooking demonstration by Executive Chef Nikolaos Tsimidakis, and a traditional Chinese tea ceremony demonstrating the art of pouring tea with flair and exciting giveaways.
“COOKIES WITH WORDS ABOUT YOUR FORTUNE”
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi wishes everyone good fortune and prosperity as we usher in the Year of the Rabbit! Chinese New Year is the perfect time for a fortune cookie as it symbolizes good luck and good fortune in the new year. To celebrate this auspicious occasion, fortune cookies were distributed, and colleagues were delighted to find words of wisdom hidden inside these individually wrapped cookies.
Shangri-La Qaryat Al Beri, Abu Dhabi was thrilled to announce that the signature Chinese restaurants , Shang Palace and Lobby Lounge , were among the winners during the highly anticipated ‘What’s On Awards Abu Dhabi 2023’ for the categories of Favourite Asian Restaurant and Favourite Afternoon Tea , respectively.
Our colleagues participated in the photo-taking campaign, giving equity a huge embrace using the official pose designated by the United Nation of International Women’s Day 2023.
On the occasion of International Women's Day 2023 , we at Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, took this opportunity to show our appreciation and celebrate with our colleagues through a series of activities. The celebration began with a photo collage, commitment and recognition board followed by Zumba session and a live musical performance at the end. All our colleagues attending the event were treated to a delicious buffet with the sunset as the backdrop.
Thanks to the team for hosting all wonderful women’s ‘Colourful Joys of Life’.
DELIGHT
REWARD
RECOGNISE
SLAD and THAD organized a town hall celebration to launch the “ Moments of Joy ” program .
The Shang keepers opened the event with a creative video showcasing their skills in welcoming guests through their imaginative towel art. Our guests also shared first- hand about our colleagues’ warmth, care, and service attentiveness during their stays and dining experiences. The launch was well represented and welcomed by the colleagues enjoying the fun-fare activities such as a theatrical act, a group dance, and street food delights.
We are Joy Creators , Delighters , and Ambassadors ! How about you?
To celebrate the holy month of Ramadan as one family we at Shangri-La & Traders Hotel, Qaryat Al Beri Abu Dhabi hosted a Grand Iftar for our fasting colleagues. It was an evening with a sumptuous Iftar buffet shared among all the colleagues. Ramadan Mubarak! ✨🌙 May this holy month bring peace, happiness and blessings to you and your loved ones.
CRICKET & FOOTBALL
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi has a group of enthusiastic players for Cricket & Football. The team proactively engages in practice sessions after working hours once in a week at the Abu Dhabi Cricket & Sports Hub. There is a lot of interaction among our colleagues from different areas to bring everybody together. The recent events also had a great impact on the new colleagues who have joined us, as they experienced the energy and fun atmosphere at the venue.
“Passion first and everything will fall into place.” – Holly Holm
YOGA SESSION
As the focus is on everyone's wellness, we started Yoga sessions at the workplace. This initiative brings colleagues together once a week to nurture the mind, body, and soul. The hour-long sessions are conducted by our in-house Yoga Instructor every Monday to kick-start the week on a positive note. The sessions are held at the Plaza Beach area in the morning between 8 and 9 a.m.
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi participated in the Clean UAE Campaign conducted by Emirates Environmental Group (EEG) as a special edition to usher in the “Year of Sustainability” . It was held on 4 February 2023 to commemorate the UAE’s National Environment Day. A total of 14 colleagues volunteered in the Clean-up Campaign and together with the local community spent two hours cleaning up and collecting waste on the outskirts of the city.
THE GREATEST WEALTH IS HEALTH"-VIRGIL
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi, collaborated with Max Vision and organized a free eye check-up campaign on 3 February 2023, on the hotel premises. Overall, 90 plus colleagues managed to complete their eye screening, doctor’s consultation and a wide range of spectacle frames were also available on-site for colleagues to purchase.
We at Shangri La and Traders Hotel, Qaryat Al Beri Abu Dhabi uphold our Core Belief to “Do Good” by striving to do the right thing from the heart, with integrity, care, and sustainability . In collaboration with Emirates Environmental Group (EEG), we participated in the EEG Campaign - CAN collection drive and successfully collected & deposited a total of 35 kg of Aluminium Cans for recycling purposes. As a result of the efforts and commitment, SLAD and THAD were awarded the opportunity to plant an indigenous tree under the name of Shangri-La and Traders Qaryat Al Beri, Abu Dhabi in a public space in the UAE.
It's time to act responsibly and think sustainably ! Let's do our part to bring about a lasting and positive change in our world.
The Biggest Hour for Earth
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi went dark for one hour on 25 March 2023 to celebrate and contemplate the one thing we all have in common, the protection of our planet. All non-essential lights across both properties were turned off while essential lights in public areas were dimmed for an hour. Colleagues too joined this effort by turning off lights at the accommodation to demonstrate the power of collective action for our future and the planet. To mark the occasion, our Sports and Recreation team depicted the message of Earth Hour 2023 through incredible sand art at the Plaza beach area.
Let us take action and be the change we want to see in the world.
Guest Engagement Scores
OVERALL EXPERIENCE
LIKELIHOOD TO RECOMMEND
SERVICE ATTENTIVENESS
PROBLEM HANDLING
FULFILLMENT
PROBLEM FREE
TARGET : 91.3 % SCORE : 90.77%
TARGET : 73% SCORE : 74.29 %
TARGET : 89.0% SCORE : 89.76%
TARGET : 9.03% SCORE : 8.93%
TARGET : 86% SCORE : 89.49%
TARGET : 68.7% SCORE : 66.34%
Guest Engagement Scores
FULFILLMENT
PROBLEM HANDLING
PROBLEM FREE
SERVICE ATTENTIVENESS
OVERALL EXPERIENCE
LIKELIHOOD TO RECOMMEND
TARGET : 89% SCORE : 90.03%
TARGET : 8.86% SCORE : 8.94%
TARGET : 86% SCORE : 87.82%
TARGET : 80.7 % SCORE : 81.52 %
TARGET : 73% SCORE : 71.20%
TARGET : 89.0% SCORE : 89.80%
Introducing our talented interns!
We are thrilled to welcome our latest batch of interns that have joined our team. They are already making an impact with their skills and dedication. Our previous culinary interns and the Concierge intern successfully completed their internships with flying colors, and we are confident that our new interns will follow in their footsteps. We are committed to providing hands-on learning opportunities for aspiring professionals in the hospitality field, and we are proud to support their growth and development. Join us in giving a warm welcome to our interns! Show them your support and encouragement for their exciting journey with us.
Our colleagues from the F&B Service department attended a specialized coffee training session in Dubai, UAE, to help them to further elevate the experience for guests.
Jasmine from SLAD and Zihad from THAD of from front office department attended a program to learn further skills in caring for guests and customers through Department of Culture and Tourism.
Colleagues will be able to assess situations and circumstances in order to provide First Aid safely, promptly and effectively in various emergency situations.
Blended learning with three days of engaging classroom sessions, and a cultural immersion through a half-day sheikh Zayed Mosque tour.
SLAD and THAD are focusing on developing an understanding of learning and facilitation skills for all learning leads.
SHANGRI-LA QARYAT AL BERI, ABU DHABI
FOLLOW US
We are delighted to officially announce the new company profile on LinkedIn. Our goal with this page is to provide our connections and visitors with an easier way to receive updates and insights about Shangri-La Qaryat Al Beri, Abu Dhabi.
We are happy to announce our company page on
OFFICIAL STARTED FEBRUARY 2023
FOLLOWERS 438
POST 10
Shangri-La and Traders Hotel, Qaryat Al Beri, Abu Dhabi
SLAD & THAD FAMILY
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41Made with FlippingBook interactive PDF creator