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CONNECTING THE CHART MEMBER COMMUNITY
EVERYTHING’S COMING UP ROSES JUNE 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Experiential Learning Keynote
PERSPECTIVES FROM YOUR PEERS: A DYNAMIC GROUP COACHING EXPERIENCE
This experiential learning PEER Mentoring & Group Coaching session will have you reimagining innovation and inclusion back at your organization. You’ll be able to deliver more dynamic and effective team meetings, build stronger and more actionable networks through Employee Resource Groups (ERGs), enhance onboarding, and strengthen high-performance development programs across all levels. Leadership coach Christy Uffelman believes that the real experts are, in fact, you and your peers. So often, we attempt to solve our personal and professional challenges alone (or look for a silver bullet from an “expert” who talks at us), when what we really need is a vehicle to transfer and share our collective knowledge.
Christy Uffelman , MHCS, BCC Speaker, Author, Connection and Belonging Expert Founder and CEO, Edge Leadership
Your hands-on experience will have you walking away with at least 20 genuine connections to your peers. This entire transformative sharing session is co-created by YOU - in the moment. You and your peers will choose what you want to learn,
based on your individual outcomes, and then intentionally share best practices and lessons learned with each other. The powerful result is connection, belonging, engagement – and solutions. You can read more about this signature group coaching model in Christy’s #1 Amazon bestselling book, The PEER Revolution: Group Coaching that Ignites the Power of People.
Best Practice Keynote
Anna Mason is Our Chicago Conference Director! From the visuals to the delivery to the content, this presentation is chock-a-block full of ideas for you to take away. It’s truly a best practice all the way around! In today’s world where people are craving connection and camaraderie, having fun is key to recruiting and retaining team members. If the team is having fun, the guest experience wins too. In this high-energy session, hear how Buffalo Wild Wings taps into the spirit of fun through competition, connection and celebration to drive important business metrics. Learn how to move from a focus on formal training, to a culture of learning focused on excitement, curiosity, empowerment, active participation and connecting team member goals to company values and strategic initiatives. GAME ON! TAPPING INTO FUN AND COMPETITION TO DRIVE RESULTS AND ENGAGEMENT
Rachel Richal , CHT Vice President of Training, Buffalo Wild Wings, Inspire Brands
Virtual competency workshop sold out! (But you can still plan your year of development)
We guess free is a draw? CHART launched free-for-members virtual competency workshops in 2023, and they have sold out each and every time. The Instructional Design Fundamentals workshop, to be held June 4 & 11, was no exception, as the course was full less than 48 hours after it was announced. But don’t worry, there are more competency workshops planned for 2024! In-person Competency Workshops at CHART 106 Chicago Hospitality Training Conference Trainer Track: On-the-Job Training Manager Track: Operational Knowledge Sunday, August 11, 2024 | 10:00 am – 2:00 pm CT MasterClass: Executive Track Wednesday, August 14, 2024 | 8:00 am – 12:00 pm CT Virtual Competency Workshop This Fall Executive Track: Strategic Planning October 8 & 15, 2024 Free for CHART members, $149 for non-members. Stay tuned for more details. > > >
It's the sign of a true training pro. These 10 CHART members have been designated as Master Facilitators of the Hospitality Training Competencies certificate program. They put in the work, got rave reviews, and have earned the praise! Congratulations to: Congratulations to Our New Competency Master Facilitators!
ExecutiveTrack Kelly McCutcheon
It's here: L&D Report, Part 2
Part 2 of our Hospitality Training 360 Report , developed in partnership with Opus, is ready for you to download. Find out which strategies 100+ L&D leaders are prioritizing in their training programs this year, and compare average training hours and budgets to see where your team stacks up.
DOWNLOAD REPORT
ICYMI
If you missed our webinar on the research, the recap with CHART is posted online so that you can catch up on benchmarks and insights from Part 2 of our Hospitality Training 360 Report. Go to chart.org > Trainer Development and Events > Webinars On Demand.
Meet Your Chicago Conference Team
“How have you partnered with others in your company to expand perspectives or lead change?” These volunteers are working hard to craft OUR Chicago conference experience. To get to know THEM a bit better, we asked them:
"By focusing on the people side of the business. People make our businesses! Without encouraging the growth of the people in your organization, you will not have sustainable growth in the business. I encourage communication about any areas of opportunity and allow people the opportunity to win and provide support when they lose." Facilities Co-Director Jay Hartwig Director of People and Retention, Fox Restaurant Concepts “I saw a communication gap between leadership and team members, so I partnered with operations to move our weekly newsletter into our LMS. While still a work in progress, it has already made a difference, and we’ve gotten some great feedback from the team and managers about how they feel more informed and in touch.”
Activities Co-Director De’Quan McBride Regional Trainer, Life’s Food
“I am proud to say we have hit a stride where the training team works closely with the operations teams, and we currently host recurring sessions for our restaurant managers called FRC University. In these sessions we refresh on our standards, roll out new initiatives, collect valuable information from the field, and generally focus on inspiring the leaders in our restaurants.” First Time Attendee Co-Director Kim Evans Director of Training, Hopdoddy Burger Bar “I work in operations and transferred to my current restaurant a few years ago. Upon arrival, I noticed that it needed major love and needed change to become what it has become today. While working with my team, James Frank and I were able to recognize, bring awareness to, and lead the change needed to create the Culture that promoted a positive, challenging, and rewarding environment.” Communications Director Matt Clark Field Training Manager, Condado Tacos
Hospitality Co-Director Jessica Espinoza Assistant Restaurant Leader, Raising Cane's
“It begins with fostering strong relationships and rapport with various teams and leaders. Consistent communication and the establishment of clear expectations and accountability within our teams are crucial. This ensures alignment and enables us to identify common ground regarding strengths and opportunities. In turn, this will lead to collaborative problem solving to drive innovative thinking and lead change within the organization.” First Time Attendee Co-Director John Poulos Vice President, Customer Success, Crunchtime
“Work with key stakeholders to understand barriers and perspective, define your strategy while continuing to build consensus, and develop a clear communication and execution plan.”
“I have had the unique ability to be in a role where I work cross-functionally with every department. Prior to joining the company, our organization had been without a Training Department for over four years. Coming in with a philosophy of always being ‘In Training’ and partnering with our leadership teams, we have been able to drive a training culture which is catching fire in our organization.”
Service Event Co-Director Corban Nichols Vice President of Restaurant Excellence, Piada Italian Street Food
“I firmly believe that soliciting and providing constructive feedback is essential for continuous improvement in both the quality of our work and the satisfaction of our clients. One notable instance of this collaborative approach occurred when my team and I initiated a "day in the life" exercise to gain deeper insights into our processes and identify areas for enhancement. By collectively examining our workflows, we were able to pinpoint inefficiencies and bottlenecks that hindered our ability to serve our customers effectively. This exercise served as the catalyst for developing a more streamlined approach aimed at enhancing the overall customer experience.”
Hospitality Co-Director Liz Rice Sales Manager, National Restaurant Association
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Congratulations to
Track Completers These Competency 128 of your peers completed tracks in Charlotte in March!
Instructional Designer
Trainer
Manager
Executive
Michelle Almada Anthony Baker Rebecca Berry Jennifer Bonilla Alisa Browning Elisa Cain Andrew Campbell Stephanie Caswell TRAINER TRACK
Matthew Stolz Kolin Thomas Vanessa Vazquez Karen Wayes Felicia White Marlo White Arturo Zepeda
Max Renick Brooklyn Robles Tonya Rogers Melinda Schall Heather Schechter Jerome Sharpe Marie Sidenstricker Dylan Soto Wilson Reiser Sara Rodriguez Matthew Schmidt Alex Torres Julia Torres Chris Vaylen Chip Romp Maddie Takacs Andrea Viorel Tresa Wells Stephanie Schall Maria Serrato Kim Skolnick Danielle Smali Daniel Toman
Scott McCann Jade McClure Sylvie Mitchell Alba Moran David Morelos Dismas Nyakundi Nicky Patrizio Vinny Patterson Lorna Lewis Jessica Norton Cristi Lee Parker Corina Poenaru Nicol Pomar Chris Prince Madison Pickett Alfredo Ramirez Julius Ridgley Natalia Rojas-Valois Amy Matthews Lauren Mendenhall Heather Murray Rick Pepper Maria Raspanti
Mary Hargret Steven Haynes Paula Henkel Gideon Horowitz
Britt Cole-Frappier Jessica Drahem Nicole Echelard Erin Froneberger Clayton Garth Kayleen Geist Paola Godoy Manuel Gomez Shante Bryan Guin Coronado Lexi Danos Ana-Maria DeCorso Erin Flynn-Renner James Frank MaLeeka Curry Caitlin DuMars Tra-C Garcia Christina Gerome Sam Churkey Allison Crowley Robert Griffith Tim Gwynn Keith Hedgepeth
Israt Kabir Sara Kokx Kelli Laube Amy Lundin
INSTRUCTIONAL DESIGNER TRACK
Myra Adiba Tallon Ballard Tess Barsody Shannon Beyak Christina Briggs Jerry Brown Domenic Bartolini Christina Briggs Jessica Burke Jamie Collins Dean Andrews Barret Bailey Danielle Bertram Dylan Bitticks Ashley Burruss
Kathleen Garrigan Michele Harrison Nicole Holiday Nathaniel Hunt Nicole Jackson Keith Karlson Janey Hobbs Antonia Juvera De'Quan McBride Haley Mendoza Colby Hendrix Tom Law Jason Lechner Meshell Liette David Marquardt
Lea Walters Nicole White Jon Williams Peggy Wood Nidal Zmily
MANAGER TRACK
EXECUTIVE TRACK
Richard Torres Brea Watkins
Regiister bBy July 2 to Save $150!!
CHART 106 Chicago • Hospitality Training Conference August 11-14, 2024 • Palmer House, Chicago, IL Expanding Perspectives. Leading Change.
Keynotes
Perspectives from Your Peers: A Dynamic Group Coaching Experience
Game On! Tapping Into Fun and Competition to Drive Results and Engagement
The TA-DA of Change: Leading Teams During Change with Passion and Success
Leading Out of the Red Zone
Joel Zeff Speaker, Humorist, Author, Joel Zeff Creative
Christy Uffelman, MHCS, BCC Entrepreneur, Speaker, Author, Connection and Belonging Expert, CEO, Edge Leadership
Elizabeth Lombardo, Ph.D. Speaker and Peak Performance Consultant, President, EleVive
Rachel Richal, CHT Vice President, Training, Buffalo Wild Wings
Highlights of the Chicago Conference
• BREAKOUTS: Thought-leadership experts lend fresh perspectives designed to help you do your job better • CHART TALKS: Quick-hit big ideas will expand your mind • COMMITMENT TO PEOPLE: The best and brightest in hospitality are celebrated at the awards dinner • SILENT AUCTION: A fun way to be a part of supporting our college scholarship program and the future of hospitality • POST-CONFERENCE WORKSHOPS: These advanced sessions add even more value to your conference experience
The Things That Make ALL CHART Conferences Great
• NETWORKING: Numerous opportunities are incorporated right into the agenda to build high-quality connections • KEYNOTES: Nationally recognized speakers bring the spark and energy to general session • RESOURCE GALLERY: Member-recommended vendors fast-track your introduction to trusted solutions • SERVICE EVENT: An impactful way to support the host community and work side-by-side with others • HOSPITALITY SUITES: Nightly informal gathering to strengthen the bonds that will last throughout your career
Register Now!
Hospitality-specific Content by Hospitality Trainers for Hospitality Trainers
5 Rounds of Breakouts in Key Topics
• Technology & Artificial Intelligence • Training Skills & Certifications • Effective Instructional Design • Authoring Tools
• High-performing Teams • Interpersonal Communication • Diversity, Equity & Inclusion • Leadership & Culture
• Retention & Engagement Strategies • Talent Acquisition & Onboarding • Upskilling & Career Pathing • Change Management & Agility
Including these, and more!
For session descriptions and more details, go to chart.org and click on the banner photo. Or just follow this QR Code to go directly to the Chicago Agenda.
The Chicago conference will feature more than 18 breakout sessions on industry-specific hot topics. See the most up-to-date list of breakouts and their descriptions on the Chicago Conference website.
Application of Agile Principles for Your Learning Organization Christopher Auteberry, Director, Commercial Learning and Development, Hyatt Artificial Intelligence vs. Instructional Designers Andre Campbell, CHE, MsED, E-learning and Learning Technology Manager, Sandals Resorts International Leveraging AI Technology with Proven Learning Theories Jennifer Belk White, Ed.D., SPHR, SHRM-SCP, CHT, Leadership and Learning Consultant, JBW Consulting Jesse Boehm, Senior Learning Architect, Buffalo Wild Wings, Inspire Brands Slowing Down to Speed Up: How to Rethink Engagement and Learning to Fuel Success Evan Melick, Vice President of Product, Wisetail My Pleasure! Remarkable Customer Service Nicholas Lawrence. Vice President of Human Resources, Midwest Region, Chick-fil-A Experiential Learning: Not Just Learning By Doing Jennifer Belk White, Ed.D., SPHR, SHRM-SCP, CHT, Leadership and Learning Consultant, JBW Consulting Leadership and Culture Rebecca Berry, Sr. Sales Manager, National Restaurant Association, ServSucccess Power Up Your PowerPoint: Bring Your Own Laptop Jody Huls, CHT, Director, Talent Development, Buffalo Wild Wings, Inspire Brands Kelly McCutcheon, Group Director of Training & Development, Whataburger Effective Instructional Design: Make Learning Stick Todd Schlender, Senior Instructional Designer, National Restaurant Association (not pictured) Clay Hosh, Principal Instructional Designer, ServSafe, National Restaurant Association
Pre- and Post-conference Workshops Get even more out of your CHART conference experience by adding on one of these sessions. You can sign up for them at the same time as you register for the conference. If you have already registered and would like to add one of these sessions, please email Susan@chart.org.
PRE-CONFERENCE WORKSHOPS: August 11 Certified Hospitality Trainer Review & Exam Pre-conference Competency Certificate Workshops: • Trainer Track: On-the-Job Training • Manager Track: Operational Knowledge
POST-CONFERENCE WORKSHOPS: August 14 Hospitality Training Competency MasterClass - Executive Track Additional Post-conference activities TBA
See the agenda and session descriptions at chart.org > Upcoming Conferences
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