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OPINION
Your new coworker
AI needs effective onboarding and subsequent guidance, patience, and education in order for it to become a productive and valued “employee.”
I have often referred to AI as a hungry, spy-trained toddler: Hungry because it is always looking for more and more data to train its model, spy-trained because it most likely is taking your prompts and inputs and giving it back to its model (or owner or even the public at large), and toddler because it is prone to making things up when it generates an output – also called hallucinations.
Kristin Kautz, CPSM
In the past week, I have added another descriptor: new co-worker. In other words, AI is still a hungry, spy-trained toddler, but it is also a hungry, spy- trained toddler who was just given a cubicle next to yours as the latest addition to your team. “Show him the ropes,” your boss says. Like any new hire, AI needs effective onboarding and subsequent guidance, patience, and education in order for it to become a productive and valued “employee.” You would never demand that a new employee know everything about everything on day one, and yet, for some reason we expect this of
an AI tool. Intelligence is something that improves and grows the more it learns, and intelligence of the artificial kind is no exception. I would suggest first understanding the capabilities of the AI tool. Test it out. Change up your prompts and iteratively improve how you ask questions. Give it logical and helpful instructions. Be specific. Over communicate. If you are also the one training its knowledge base, make sure your data is clean and accurate and the resources and files you are
See KRISTIN KAUTZ , page 4
THE ZWEIG LETTER FEBRUARY 12, 2024, ISSUE 1524
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