2. Access to Key People and Timely Help
Analysis showed that having confidence and trust in healthcare staff was the number one factor that influenced overall ratings of quality of end-of-life care received across home, nursing home and hospital settings.
The last months of Dad’s life were spent in (an) older persons residential facility. It was excellent and we are happy he got in there. We always had trust and confidence in the staff in how they looked after Dad, right to the end. We left after each visit with confidence that he was being well cared for. We had done
everything to keep him at home for as long as possible. Father, died aged 80-89, in a Nursing Home, County Tipperary
Since my Mam has passed it continues to be very difficult for us, she is dearly missed. One comfort I do have at this very difficult time is knowing the standard of care provided to my Mam from all the staff in (hospital) was exceptional, they were so supportive and helpful to her, in particular during her time of palliative care…In the last week of my Mam’s life I spent 24x7 by her bedside and nothing was too much trouble for the staff. Knowing that my Mam was not alone in the last stage of her life is a source of incredible comfort now and will be for many years to come.
Mother, died aged 60-69, in Hospital, County Dublin
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Telling It Like It Is
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