Receiving help from healthcare staff as soon as it was needed was one of the most influential factors that impacted on the rating of overall quality of care across home, nursing home and hospital settings, as reported by participants.
Staff dealt with my mother and us in a sympathetic way at all times and responded quickly to any requests. All necessary equipment was supplied in a timely way.
Staff were lovely but very overworked - at times Mam was waiting for help (we started coming in at lunch time to help her eat as she couldn’t manage herself).
Mother, died aged 90+, at Home
Mother, died aged 80-89, in Hospital, County Dublin
There was a delay in the doctor coming to see our mother which was stressful for the family. It was difficult on occasion to reach the palliative care nurse for pain relief for our mother. One day we had to wait all day for the nurse when our mother was particularly ill and holding nothing down. Mother, died aged 70-79, at Home, County Donegal
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Experiences of Older People at End of Life 2025
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