COMPLAINTS
Who to contact if a person has a complaint about the home, and how that person can access the homes complaints policy.
We have a policy which clearly sets out how to complaint and how it will be dealt with. This https://senadgroup.com/policies/
If this cannot be achieved, the complaint can be referred to SENAD (Tel: 01332 378840) and/or Ofsted. (Tel: 0300 1231231)
ll complaints are recorded centrally in the specific log and are monitored by Regulation 44 visitors and monthly as part of internal audits.
How a person, body or organisation involved in the care or protection of a child can access the homes child protection policies or the behaviour management policy Our safeguarding and child protection policy and behaviour management policies are available on our website: https://senadgroup.com/policies/ or on request from the school/home office Tel: 01283 563787
Quality and Compliance Manager
The company’s Quality and Compliance Manager, Kelly Watson, reports directly to the company’s Directors. She performs the function of ensuring all SENAD homes meet the Children’s Homes Regulations (2015) by managing the independent person and ensuring that the young people’s voice is heard, their rights promoted, and that safeguarding policies are followed in an open and transparent manner. She offers professional challenge to the Registered Managers and Heads of Service. She is available to take an independent view on any concerns.
To contact: Kelly.Watson@senadgroup.com
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