Second Quarter 2023
frontwavecu.com
Our Online Banking Portal and Mobile App offer cutting-edge technology with a variety of built-in security features. From eStatements that provide a safer, faster, and easier way to review your finances, to security alerts that notify you of suspicious activity or transactions; your security is our top priority. And if you’re looking for more financial education and security tips, check out the Frontwave blog and follow @frontwavecu on Facebook, Instagram, and Twitter. As an innovative credit union, we understand not only the value and power of technology, but also the importance of a human touch. We’re equally committed to providing you the very best in-branch experience. I’m excited to share, our new School of Infantry branch on Camp Pendleton is now open! The branch got a big upgrade recently with a great, convenient location, state-of-the-art equipment, full-service banking, and added privacy. If you’re on base, stop by and check out our new digs! Today and every day, we’re here to help you achieve your financial dreams! If you have questions or need help planning for your future, the Frontwave crew is standing by. As always, THANKS FOR YOUR MEMBERSHIP! Get Your Copy of the 2022 Annual Report! Our 2022 Annual Report is now available. The report offers a summary of our 2022 financials and achievements, community involvement, as well as insights from Frontwave’s Chairman of the Board, Treasurer, and Chairman of the Supervisory Committee. Click here to get your digital copy, or ask for a copy at your local branch. New SOI Branch Now Open! If you’re in the neighborhood, stop by and check out our new digs! MCX SOI (School of Infantry) 520409 Basilone Road #119 Camp Pendleton North, CA 92055
You Spoke. We Listened!
When we say we want to do everything we can to make your Frontwave experience great, we mean it. We value your feedback, when it comes to your digital banking experience, we heard you loud and clear! That’s why we’ve rolled out a new enhancements to the Frontwave app and Online Banking including: •
Notes from the CE0
Instant Account Verification to safely, quickly, and easily add accounts for transfer or reoccurring payments. “Remember Me” feature added to Snapshot experience to give you an at-a-glance view of all of your account balances without the need to login.
Bill Birnie, President/CEO As we close the books on Q1, you may be feeling some uncertainty brought on by Silicon Valley Bank and Signature Bank going belly-up, the looming threat of a recession, and continued high inflation. It’s a lot! I know. But I also know what’s not uncertain. Frontwave Credit Union and the banking industry at-large continue to be SAFE AND SOUND! You may be familiar with our tagline, “Dream Big. We Got You.” We encourage you to “dream big” because we have the tools to help make those financial dreams come true! In 2022 alone, we helped nearly 300 families get into a new home with our low-cost mortgages. We financed loans for nearly 10,000 families, helping them realize their own financial dreams. And, we helped nearly 4,000 families build their credit and increase their purchasing power with a new Frontwave Credit Card. When we say “we got you” we mean we’re 100% committed to protecting your assets. We’ve been in business for over 70 years and our financials are strong! As we shared in a recent communication, we are classified as “well-capitalized,” the highest possible designation given by NCUA, with a net worth ratio above 9%. We have a diversified asset base and have ABSOLUTELY NO INVESTMENTS in high-risk markets like cryptocurrency or NFTs. We are completely transparent about our financial outlook and share our records openly on our website and in our Annual Report. Speaking of protecting your assets, we have a lot of security tools in place to keep your money and your personal information safe. We’ve invested in a digital-first strategy to ensure we’re empowering you with a convenient, easy, and seamless banking experience so you can manage your finances whenever you want and wherever you are.
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We’re not the only ones excited about this latest update. Check out some of the feedback we’ve received in our Member survey:
Frontwave app is great! Best Credit Union!!!
Convenient banking, charge free access and great communication!
Got any other feedback for us? The next time you get a survey from us, we really appreciate you telling us how you feel.
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