Agent Resource Center Key Features At ManhattanLife, we have designed an online portal that is the ultimate resource for our agents called The Agent Resource Center (ARC). This portal is where agents can manage their business, access policyholder details, and locate product collateral and training. You can access or register for ARC by navigating to https://producer.manhattanlife.com *Please be aware that once you receive your agent number, you will need to wait 24 hours before you can set up your portal. Important Key Points to Remember: • Here at ManhattanLife, we operate under “Just in Time” Contracting. This means that when an agent’s contract has been entered, they will see their status as PENDING. Their status will convert to ACTIVE status when their piece of business is submitted. The applications are still being processed by Underwriting during this time. Once everything has been completed, you should see an update in the Agent Resource Center (ARC). • Normally, there is a 24-Hour Business Day delay from when a policy is submitted, until it is viewable on the Agent Resource Center (ARC). If an application is submitted on the weekend, it won’t appear until the next Business Day • When quoting in ManhattanDirect 2.0, if a product does not appear in your product list, there’s a possibility that the prospective insured does not meet the age requirements for the product, or the product is not available in that state. • If you have an insured signing up for multiple products, it is recommended to push out the effective date on all the products. This will give the Underwriting Department time to process the products and help ensure the same billing date (five to seven days is recommended).
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