HIGH FIVES!
WOW To: Karri Seiber, McCall From: Ben Thomas, McCall
High Five goes to Karri Seiber for wowing a customer! A customer called me direct to say he was very pleased with Karri’s knowledge, and ability to answer all his little questions, and overall, she did a good job helping him finalize his cabinet order. Nice work, Karri!
STRIVE To: Serjio Cervantes, Caldwell From: Alex Evans, Caldwell
SAFE To: Marcus Dennison, Pocatello From: Tony Williams, Pocatello
I just want to give my man Serj a huge thank you and High Five for helping me with a very frustrated and disgruntled customer. Communication is key, and in this instance, there was a significant language barrier. We had an unhappy customer due to not understanding a bill they had received for an install service we provided. Without even being asked for help, Serjio stepped in,
During our mock OSHA inspection, he held up the production of doors until everyone was out of the area. Good job for keeping an eye on your work environment.
stepped up, and provided clarity and accurate information to assist me in explaining and breaking down the bill in question.
EASY To: Jesse Espinosa, Burley From: Eric Heiden, Burley
Because of his professionalism and patience, we were able to explain everything, and by the end of the conversation, the customer was happy, and we will be able to continue business with them.
Jesse, without being asked, helped me organize and get rid of all the pallets and empty cardboard boxes once Western Records shredded all our old paperwork. GUIDE To: Marcus Dennison, Pocatello From: Kris Hudson, Pocatello Marcus is always willing to lend a helping hand to get any task done safely and effectively.
GOOD JOB BIG FELLA! You are a pleasure to work with, and an incredibly
valuable part of the team!
DOOR SHOP EXPANSION NEEDED FOR EXPANDING MARKET
As with the new truss plant, our goal with the door shop expansion is to handle the growing Treasure Valley market for years to come.
To use this new space efficiently and safely, we have added new multi-directional forklifts. The extra space will enable us to take a different approach with our product mix and buying strategy, with the customer’s needs top of mind and
Adding the state-of-the-art KVAL CNC door machine allows us to utilize an automated approach to manufacturing. This automation allows us to be much more efficient with our use of time, with much less chance for errors. This, along with the existing machines, will enable us to double our current capacity and capture more of the custom and multi-family sectors within our expanding market.
In our current facility, the lack of space requires material to be moved several times throughout the process of building the door. Adding 35,000 square feet of warehouse space will give us room for a streamlined flow of all the parts needed to construct a quality finished product.
the goal of being the preferred vendor for our customers.
With all the added manufacturing capacity, you can rest assured that we have put in the work and thought on the shipping side, and now we will have the opportunity to use the full power of our delivery fleet as well. These changes, which have all been a collaboration of the whole door shop team, will lead us to our goal of being a world-class, safety- focused supplier.
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www.franklinbuildingsupply.com
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