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The future belongs to those who learn more skills and combine them in creative ways Robert Greene
Editor’s
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I don’t know about you, but I can’t quite get my head around the fact we’re in April already. Where’s the time going?!
Happy new tax year to everyone! This issue focusses on the often- overlooked soft skills that payroll professionals must possess and use to be successful in their roles. So frequently, we focus
on the highly technical elements of the role, which are undoubtedly of high importance, but those who excel within the industry must be able to combine a variety of soft and technical skills in their work. You’ll see from the articles within the magazine there are certain skills which crop up time and time again, communication being a prominent one. Flick to pages 36, 40 and 42 to explore how communication and a range of other soft skills can help payroll professionals boost their careers. Individuals working in the industry will frequently interact with HM Revenue and Customs (HMRC) regarding payroll topics and queries. In this issue of the magazine, we bring HMRC’s Charter to your attention, which sets out the level of service those liaising with HMRC can expect, and what HMRC expects in return (page 23). We also provide a wealth of information regarding HMRC’s future plans, in particular, on tax simplification, as members of the policy team learned all about this when they attended HMRC’s stakeholder conference for 2023. Check it out on page 24. 15 March saw chancellor of the Exchequer, Jeremy Hunt, deliver the spring budget. You’ll be relieved to hear there wasn’t much news to directly impact payroll but there are still some announcements to be aware of. Read our hot topic piece (page 54) for this month to get an update on the things the industry needs to know.
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Lora Murphy ACIPP (editor@cipp.org.uk) Editor
23 - HMRC’s Charter: what does it mean for you? By the CIPP’s policy and research team
24 - HMRC’s stakeholder conference 2023 By Mathew Akrigg, Samantha O’Sullivan and Vickie Graham
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36 - What are soft skills, and how can they be used most effectively? By Lara Smart
40 - Soft skills signal success By Stuart Hall
42 - Soft skills to boost your career By Jaspal Randhawa
54 - Hot topic – spring budget 2023 update By Lora Murphy
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| Professional in Payroll, Pensions and Reward |
Issue 89 | April 2023
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