Service Excellence
2013 Actual
2014 Actual
2014 Target
2015 Target
Strategic Measure
Comments
Efficient Operations • Distribution ° Operation, Maintenance and
$305
$307
$304 Increased activity levels for response to extreme weather events as well as safety and integrity initiatives increased costs in 2014.
$316
Administration (OM&A) Costs per Customer ° Competitive Residential Delivery Rates
Competitive with Industry
Competitive with Industry
Competitive with Industry
A typical residential customer in Saskatchewan paid $446 for delivery service in 2014, which was the lowest amount across Canada.
Competitive with Industry
• TransGas
7.1%
7.8%
7.1% This metric is a proxy for the relative efficiency of the Transmission Utility operations. TransGas OM&A reflected strong resource management,
° Operation, Maintenance and Administration Costs per Book Value of Assets Managed
7.4%
particularly in light of the efforts related to the response to the extreme cold weather that characterized the early part of 2014.
Safety/Vigilance • SaskEnergy Leaks per 1,000 kilometres of Mains
6.00
5.99
6.90 The target was achieved as a result of system integrity programs, which proactively identify and recommend replacement of service connections flagged as “high risk” (2,349 service upgrades in 2014). 0.13 Mitigated through mature Plant Integrity, In-Line Inspection and Cathodic Protection programs, reportable pipeline
5.99
0.11
0.07
• TransGas Pipeline Failures per 1,000 kilometres of Pipe
0.07
failures for 2014 were well below the Canadian Energy Pipeline Association (CEPA) industry failure rate of 0.476.
5.2%
• Safety and Integrity
6.2%
6.0% The metric finished the year in the target range given the focus placed on risk-based integrity programming ($101 million) in 2014.
6.2%
Customer Satisfaction • SaskEnergy
89%
88%
89% The 2014 SaskEnergy survey results show strong levels of customer satisfaction in virtually all areas, including safety and reliability. 90% Customer survey results in 2014 reflect continued strong satisfaction with TransGas business services despite the challenges that the extreme cold in early 2014 created for TransGas and its customers.
86%
93%
• TransGas
94%
93%
20
Management’s Discussion & Analysis
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