Overview
Working with too many outsourcing partners can overcomplicate a customer experience (CX) operation, frustrating customers and associates alike. One of the world’s largest manufacturers of computer peripherals, software, and video conferencing equipment learned this the hard way when it spread itself too thin. The brand wanted to simplify things by working with a single CX outsourcing partner that could consolidate operations and increase transparency. It chose to work with TTEC. The company first brought us on board to provide Tier 1 and Tier 2 tech support, and our partnership deepened from there. Throughout a 15-year partnership, we’ve stayed by the company’s side, continually working to improve CX and employee experience – even as the brand continues to expand and grow. We’re evolving together.
Here are 3 ways we helped the company as our partnership grew.
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