BSC Learning Related Metrics
OUR GUESTS
Key Metrics
How we can lead success:
Measurements:
TrustYou ▪
1. Obtain deeper insights on guest
Individual hotel targets based on LY performance
Compset Index (online reviews) Problem Handling
feedback to further identify learning needs and deliver solutions
▪
Passing score of initial audit
▪
Top Box OSE (post-stay)
2. Monitor monthly performance
Upload of corrective action plans for non—compliance items
3. TY understanding amongst all colleagues
Compliance Audits ▪ FLS ▪ SFS ▪ Security ▪ Engineering
4. Training Documentation –lets aim for paperless
5. Ensure functional heads are on track with training
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