What does the data tell us?
Do you experience a problem?
How was it handled?
Overall Experience
Would you recommend us?
EUNA For all guests who rated OSE between 20-60, 70% of them also said they experienced a problem during their stay. Of those, 87% rated problem handling satisfaction 20-60%. 86% of those guests were detractors with an NPS score of 6 or lower.
MEIIO For all guests who rated OSE between 20-60 , 67% were GC members and of those, 70% wrote a comment about their experience.
14
Made with FlippingBook - Online magazine maker