10 Years
Sharon Katwaru Assistant Bank Officer & Mortgage Servicing Specalist
After leaving her previous banking job to her raise children, Sharon Katwaru was bored at home. So she applied to Maspeth Federal—and promptly declined the interview. “I thought I wasn’t ready,” she recalls, laughing. “I was like, ‘Am I gonna do this?’ I got scared!” A year later, she once again found herself bored while the kids were in school. She reapplied, and this time, she accepted a role as a Teller at Rego Park. “Everything worked out. I’m glad I got a second chance,” says Sharon. Shortly thereafter, her supervisor encouraged her to become a Customer Service Representative. Five years later, she became a Mortgage Services Specialist in New Loans at the Loan Center, where she double checks loans to ensure everything is correct and submits them into the system. In 2024, she was promoted to Assistant Bank Officer. The job requires an eye for detail and organization, fitting for Sharon, who is fastidious in her personal and professional life. “Everything has to be a certain way at home. My kids are like, ‘Mom it’s OK, everything is not a big deal,’” she laughs. Sharon embraces the hardest parts of the job; her proudest moments involve handling difficult or unusual loans that require her to research and “play detective.” “I like the challenge of working on difficult things and the outcome of solving them. I feel good when things come out the way they should.” Having moved from Guyana to the United States at age 15, Sharon learned to adapt early in life. Her father is a key influence, always pushing her to go above and beyond in career and education. But her coworkers—and their friendly holiday decorating competitions—are her favorite part of her job. “We have great relationships in the Servicing Department. We come into work, but we also have fun. We tell each other stories, jokes, what happened yesterday in your life… it’s like you’re family. And when we celebrate, we go all out.” In her free time, she enjoys traveling with her husband and two teenage daughters, whether it’s a day trip or their annual vacation to the Caribbean. Her desire to get out also pertains to her future ambitions at MFS. “I like to learn new things, and I would love to learn how each department works.” Her advice? “Work hard, be kind and amazing things will happen.”
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