10 Years
Antonella Longo
Assistant Bank Officer & Senior Deposit Operations Specialist
For Antonella Longo, it’s important to do the job quick, whether it's catching fraud or baby lizards. When the young reptile once made its way into the bank, Antonella stepped up to catch and release it. But that’s not the only time she has sprung into action over her 10 years at Maspeth Federal: As an ACH Specialist in Deposit Operations, she also has to act fast to credit customers when unauthorized withdrawals occur. Antonella joined MFS in 2015, bringing with her years of front-office banking experience. Within months, she moved through Customer Service and Operations Support, forming tight bonds with colleagues and customers. “I have a lot of loyal customers that still ask only for me,” says the lifelong Middle Village resident. One customer, who now lives in London, still calls and even sent her flowers to thank her for her help. Another elderly gentleman once sent her a Christmas gift with a kind note. “He always made my day.” In 2019, Antonella transferred into Deposit Operations to work on ACH, a move that reflected the bank’s continued push into online banking. “I always said I’d like to work in the back office someday, and a position magically opened up,” she remembers. “I was like, ‘Wow I can’t believe it!” While she lacked direct ACH experience, Antonella felt she could learn it in stride—a trait her colleagues can attest to, having witnessed her miraculously maintain a drink in her hand despite tripping and falling one Employee Awards Night. Over the years, Antonella has found mentorship both inside and outside the office, where several coworkers encouraged her to advocate for herself. “In other jobs, I felt unappreciated. I was giving my all and wasn’t compensated appropriately.” She also cites a close family friend as her “go-to” for help with resume-writing and advice. “I’m proud of how far I’ve come in my career,” says Antonella, “and I hope to thrive further.” Her next goal is to obtain her Accredited ACH Professional (AAP) certification. “I’m very knowledgeable, but even now, I’ll see something I’ve never seen before and have to think quickly. I’m pretty good at solving stuff of my own, but I’m still challenged every day. ACH just keeps evolving—I learn something new every day.”
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