Guide to your journey with our seamless admission and discharge process
GUIDE TO YOUR JOURNEY WITH OUR SEAMLESS PROCESS
ADMISSION DISCHARGE
TABLE OF CONTENT
INTRODUCTION OPERATION HOUR & LOCATION DISCHARGE TIME ADMISSION PROCESS DOCUMENT TO PREPARED DISCHARGE FLOW
01 02 03 05 04 06
PAYMENT 07 ROOM RATES 08 RETAILS 09 OTHERS 10 CONTACT DETAILS 11
ABOUT US
Admission is the rst and most basic step a patient will take when there is a medical related issue. This action can be described as when a patient enters a hospital or ward for observation, investigation, treatment and care. Through the admission process, patients are able to be given medical attention by the appropriate doctor. There are two types of admission which are Emergency Admission and Routine Admission. Emergency Admission occurs when a patient is in critical conditions and in need of immediate treatment. Meanwhile, Routine Admission patient is admitted for treatment needed based on patient’s problem.
OPERATION HOUR & LOCATION
TYPE OF PATIENT
LOCATION
DAY
TIME
Monday - Saturday 7am to 9pm
Block A, Ground Floor Lobby
Sunday & Public Holiday Monday - Friday Saturday Sunday & Public Holiday
8am to 9pm 8am to 7pm 9am to 5pm
Elective Cases
Block B, Ground Floor Lobby
*Please proceed to Block A Ground Floor Lobby*
A&E Department A&E Department
Monday - Sunday After 9pm
Monday to Sunday (including Public Holidays)
Emergency Cases
24 Hours
DISCHARGE TIMES
AREAS
DAY
TIME
LOCATION
7am to 5pm 7am to 1pm 9am to 5pm 8am to 9pm
Monday - Friday
Day Care Ward 1st Floor Ward 3B,5B,6B,7B
Block A, Discharge Lounge
Saturday
Monday to Saturday
Monday to Saturday 5pm to 9pm
Block A, Ground Floor
Sunday & Public Holiday
8am to 9pm
Block A, Ground Floor Lobby
Monday to Sunday (including Public Holidays) Monday to Friday
A&E Department
9am to 8pm
8am to 7pm 9am to 5 pm
Block B, Ground Floor
Saturday
Sunday & Public Holiday
*Please proceed to Block A Ground Floor Lobby*
DOCUMENT TO PREPARE DURING THE PROCESS
NRIC / PASSPORT
ADMISSION DOCUMENT
IMPORTANTS ITEMS
(Will be given by the clinic)
Please ensure to prepared these important documents to smooth the process of the admision and minimized the expactation of long waiting time
MEDICAL CARD/ INSURANCE CARD
GUARANTEE LETTER ( If applicable )
ADMISSION PROCESS
ADMISSION FLOW (SAME DAY)
Proceed to Registration Counter to take a queue number.
01
02
Rooms will be booked according to request and availability.
Terms and conditions will be informed regarding your stay in the hospital.
03
04
Initial Guarantee Letter will be requested.
05
Deposit of RM600 will be collected.
06
Covid testing will be conducted
You will be guided to your ward wilth all completed document
07
ADMISSION FLOW (PRE - ADMISSION)
DONE DURING PRE-ADMISSION DAY
ADMISSION DAY
01
02
05
03
04
06
Deposit of RM600 will be collected.
Proceed to Pre-Admission Registration Counter to take
Proceed to Registration Counter to take a queue number.
a queue number.
Terms and conditions will be informed regarding your stay in the hospital.
Terms and conditions will be informed regarding your stay in the hospital.
Provide relevant documents and
Pre-Registration card will be given. (To be presented on the day of admission)
Covid testing can be done anytime within the 3 days before admission day
DISCHARGE FLOW
Once the bill is ready, a discharge blue slip will be given
Proceed to discharge lounge for payment
Orange card containing discarge estimated time will be provided
Discharged approval will be given by doctor
Proceed to nurse counter with the discharge blue slip to collect medications before going home
Discharged document will be prepared
PAYMENT
Inpatient: pay at respective discharge lounge (9am to 5pm, Block A; after 9pm, A&E) Outpatient: pay at respective departments
1
CASH/CREDIT CARD
2
Gleneagles Hospital Kuala Lumpur
CHEQUE
Bank: Malayan Banking Berhad Account Name: Pantai Medical Center Account Number: 564427512104 *please submit the scanned copy of bank transfer receipt via email to my.gkl.fronto ce@parkwaypantai.com* Yes, if requested from TopUp team. Interim bill will be sent through Whatsapp (012-688 1683) for self-pay patients. For patients with insurance, if the bene t limit is exceeded, TopUp team will provide the amount needed for top up Yes, Amount will be refund though your payment method within 14 working days from discharge.
ONLINE TRANSACTION
3
INTERIM BILL TOPUP
4
5
REFUND
ROOM RATES
ROOM
RM
SHARING 4 bedded 2 bedded PRIVATE Single Single Executive
Gleneagles Hospital Kuala Lumpur provide a range of patient’s room to cater to the needs and preferences of individual, with care taken to have
100 160
250 380
Presidential Suites SUITES Suites Hibiscus/Orchid/Tulip (Block B) Executive Suite
3,800 2,388 1,600
an ambience condusive to healing and recuperation.
Deluxe Suite Junior Suite
980 800
CRITICAL CARE UNIT
ICU & CCU ICU SUITE
480 680 450 315
NICU HDU
NEONATAL CARE
Nursery Intermittent Care / Isolation NHDU
60 150 315
OTHERS
Daycare Labour & Delivery Suites
95 393
RETAILS
BLOCK A
Glen Café
Sidewalk Café
Dome Café Coffee, Western & Local Cuisine (G133, Ground Level)
Big Juiceee Fresh Juice, Coffee & Cakes (G017, Ground Level)
Level 1
GKL Local Specialties Kiosk (Ground Level)
Coffeehouse (Ground Level)
GKL Local Specialties Cafe (Ground Level)
Ground Level
Vending Machine F&B 24 Hours (Near ICU Waiting Area, Level 1)
CT Unique
(In Emergency Department, Ground Level) Convenience Store (G014, Ground Level) Newslink Enterprise
E Y E S H O P
Optometry & Optical Services Shop Eye Essentials (G016, Ground Level)
Hair Salon (G013, Ground Level)
The Teddy Shop Gifts Shop (G018, Ground Level)
Level 6
ATM Machines (Lobby)
Vending Machine F&B 24 Hours (Level 6)
Cat’s Bouquet Flowers & Gifts Shop (G015, Ground Level)
Vending Machine F&B 24 Hours
Auto pay machine is available in each building’s ground floor
Indoor Parking
BLOCK B
O’Briens Irish Sandwich Café Sandwiches, Wraps & Salads Cafe (Lots 5 & 5A, Ground Level)
Charms Café Asian Cuisines & Specialty Coffee (Lots 4 & 4A, Ground
BORDERS Giftables Store (Lot 6, Ground Level)
CIMB Bank ATM & Banking (Lot 1, Ground Level)
Ground Level
FamilyMart Convenience Store (Lots 3 & 3A, Ground Floor)
Level 1
Retail Pharmacy In-House Pharmacy (Level 1)
Medifeet Health and Wellness
MADTRUCK Xpress Signature Pasta, Snacks & Coffee Lot 10 (Kiosk K10.06), Level 1
Wariyaasi Kitchen Tasty Indian Meals & Snacks Lot 10 (Kiosk K10.05), Level 1
Footwear Store (Lot 9B, Level 1)
Auto pay machine is available in each building’s ground floor
Wake Up Bar Coffee, Cakes & Sandwiches Bar Lot 10 (Kiosk K10.09 & K10.10), Level 1
Sisters Crispy Popiah Popiah and Local Delights Kiosk Lot 10 (Kiosk K10.08), Level 1
Joya Shoes (Lot 11, Level 1) Health and Wellness, Footwear Store
Indoor Parking
OTHERS
Extra toiletries like lip balm, shaving cream, deodorant and so on. (Do note that an admission kit will be provided) A pair of slippers (non-slip) Comfortable clothing
Block A: Indoor and outdoor Block B: Indoor Valet parking is available at each block Auto pay machine is available in each building’s ground oor Shuttle services
Wi
CIMB services Playroom (Block A: 4th oor) Nursing room / diaper changing facility (Block A: 3rd oor, Block B: level 7) Prayer room (Block A: Level 1; Block B: every oor) ATM machine (Block A: Maybank; Block B: CIMB) Concierge (if required) Wheelchair (if required)
Smoking is not permitted in the hospital. Valuable items are not advisable to be brought. GKL will not be responsible for the loss and damage of personal properties. ATTENTION
CONTACT DETAILS
AMBULANCE / EMERGENCY +60 34141 3018
WHATSAPP L INE +6016 339 3000
ADMI SS ION/GENERAL L INE +60 34141 3000
Gl eneag l es Kua l a Lumpur
Gl eneag l es Kua l a Lumpur
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