GKL Admission & Discharge

GUIDE TO YOUR JOURNEY WITH OUR SEAMLESS PROCESS

ADMISSION DISCHARGE

TABLE OF CONTENT

INTRODUCTION OPERATION HOUR & LOCATION DISCHARGE TIME ADMISSION PROCESS DOCUMENT TO PREPARED DISCHARGE FLOW

01 02 03 05 04 06

PAYMENT 07 ROOM RATES 08 RETAILS 09 OTHERS 10 CONTACT DETAILS 11

ABOUT US

Admission is the rst and most basic step a patient will take when there is a medical related issue. This action can be described as when a patient enters a hospital or ward for observation, investigation, treatment and care. Through the admission process, patients are able to be given medical attention by the appropriate doctor. There are two types of admission which are Emergency Admission and Routine Admission. Emergency Admission occurs when a patient is in critical conditions and in need of immediate treatment. Meanwhile, Routine Admission patient is admitted for treatment needed based on patient’s problem.

OPERATION HOUR & LOCATION

TYPE OF PATIENT

LOCATION

DAY

TIME

Monday - Saturday 7am to 9pm

Block A, Ground Floor Lobby

Sunday & Public Holiday Monday - Friday Saturday Sunday & Public Holiday

8am to 9pm 8am to 7pm 9am to 5pm

Elective Cases

Block B, Ground Floor Lobby

*Please proceed to Block A Ground Floor Lobby*

A&E Department A&E Department

Monday - Sunday After 9pm

Monday to Sunday (including Public Holidays)

Emergency Cases

24 Hours

DISCHARGE TIMES

AREAS

DAY

TIME

LOCATION

7am to 5pm 7am to 1pm 9am to 5pm 8am to 9pm

Monday - Friday

Day Care Ward 1st Floor Ward 3B,5B,6B,7B

Block A, Discharge Lounge

Saturday

Monday to Saturday

Monday to Saturday 5pm to 9pm

Block A, Ground Floor

Sunday & Public Holiday

8am to 9pm

Block A, Ground Floor Lobby

Monday to Sunday (including Public Holidays) Monday to Friday

A&E Department

9am to 8pm

8am to 7pm 9am to 5 pm

Block B, Ground Floor

Saturday

Sunday & Public Holiday

*Please proceed to Block A Ground Floor Lobby*

DOCUMENT TO PREPARE DURING THE PROCESS

NRIC / PASSPORT

ADMISSION DOCUMENT

IMPORTANTS ITEMS

(Will be given by the clinic)

Please ensure to prepared these important documents to smooth the process of the admision and minimized the expactation of long waiting time

MEDICAL CARD/ INSURANCE CARD

GUARANTEE LETTER ( If applicable )

ADMISSION PROCESS

ADMISSION FLOW (SAME DAY)

Proceed to Registration Counter to take a queue number.

01

02

Rooms will be booked according to request and availability.

Terms and conditions will be informed regarding your stay in the hospital.

03

04

Initial Guarantee Letter will be requested.

05

Deposit of RM600 will be collected.

06

Covid testing will be conducted

You will be guided to your ward wilth all completed document

07

ADMISSION FLOW (PRE - ADMISSION)

DONE DURING PRE-ADMISSION DAY

ADMISSION DAY

01

02

05

03

04

06

Deposit of RM600 will be collected.

Proceed to Pre-Admission Registration Counter to take

Proceed to Registration Counter to take a queue number.

a queue number.

Terms and conditions will be informed regarding your stay in the hospital.

Terms and conditions will be informed regarding your stay in the hospital.

Provide relevant documents and

Pre-Registration card will be given. (To be presented on the day of admission)

Covid testing can be done anytime within the 3 days before admission day

DISCHARGE FLOW

Once the bill is ready, a discharge blue slip will be given

Proceed to discharge lounge for payment

Orange card containing discarge estimated time will be provided

Discharged approval will be given by doctor

Proceed to nurse counter with the discharge blue slip to collect medications before going home

Discharged document will be prepared

PAYMENT

Inpatient: pay at respective discharge lounge (9am to 5pm, Block A; after 9pm, A&E) Outpatient: pay at respective departments

1

CASH/CREDIT CARD

2

Gleneagles Hospital Kuala Lumpur

CHEQUE

Bank: Malayan Banking Berhad Account Name: Pantai Medical Center Account Number: 564427512104 *please submit the scanned copy of bank transfer receipt via email to my.gkl.frontoce@parkwaypantai.com* Yes, if requested from TopUp team. Interim bill will be sent through Whatsapp (012-688 1683) for self-pay patients. For patients with insurance, if the benet limit is exceeded, TopUp team will provide the amount needed for top up Yes, Amount will be refund though your payment method within 14 working days from discharge.

ONLINE TRANSACTION

3

INTERIM BILL TOPUP

4

5

REFUND

ROOM RATES

ROOM

RM

SHARING 4 bedded 2 bedded PRIVATE Single Single Executive

Gleneagles Hospital Kuala Lumpur provide a range of patient’s room to cater to the needs and preferences of individual, with care taken to have

100 160

250 380

Presidential Suites SUITES Suites Hibiscus/Orchid/Tulip (Block B) Executive Suite

3,800 2,388 1,600

an ambience condusive to healing and recuperation.

Deluxe Suite Junior Suite

980 800

CRITICAL CARE UNIT

ICU & CCU ICU SUITE

480 680 450 315

NICU HDU

NEONATAL CARE

Nursery Intermittent Care / Isolation NHDU

60 150 315

OTHERS

Daycare Labour & Delivery Suites

95 393

RETAILS

BLOCK A

Glen Café

Sidewalk Café

Dome Café Coffee, Western & Local Cuisine (G133, Ground Level)

Big Juiceee Fresh Juice, Coffee & Cakes (G017, Ground Level)

Level 1

GKL Local Specialties Kiosk (Ground Level)

Coffeehouse (Ground Level)

GKL Local Specialties Cafe (Ground Level)

Ground Level

Vending Machine F&B 24 Hours (Near ICU Waiting Area, Level 1)

CT Unique

(In Emergency Department, Ground Level) Convenience Store (G014, Ground Level) Newslink Enterprise

E Y E S H O P

Optometry & Optical Services Shop Eye Essentials (G016, Ground Level)

Hair Salon (G013, Ground Level)

The Teddy Shop Gifts Shop (G018, Ground Level)

Level 6

ATM Machines (Lobby)

Vending Machine F&B 24 Hours (Level 6)

Cat’s Bouquet Flowers & Gifts Shop (G015, Ground Level)

Vending Machine F&B 24 Hours

Auto pay machine is available in each building’s ground floor

Indoor Parking

BLOCK B

O’Briens Irish Sandwich Café Sandwiches, Wraps & Salads Cafe (Lots 5 & 5A, Ground Level)

Charms Café Asian Cuisines & Specialty Coffee (Lots 4 & 4A, Ground

BORDERS Giftables Store (Lot 6, Ground Level)

CIMB Bank ATM & Banking (Lot 1, Ground Level)

Ground Level

FamilyMart Convenience Store (Lots 3 & 3A, Ground Floor)

Level 1

Retail Pharmacy In-House Pharmacy (Level 1)

Medifeet Health and Wellness

MADTRUCK Xpress Signature Pasta, Snacks & Coffee Lot 10 (Kiosk K10.06), Level 1

Wariyaasi Kitchen Tasty Indian Meals & Snacks Lot 10 (Kiosk K10.05), Level 1

Footwear Store (Lot 9B, Level 1)

Auto pay machine is available in each building’s ground floor

Wake Up Bar Coffee, Cakes & Sandwiches Bar Lot 10 (Kiosk K10.09 & K10.10), Level 1

Sisters Crispy Popiah Popiah and Local Delights Kiosk Lot 10 (Kiosk K10.08), Level 1

Joya Shoes (Lot 11, Level 1) Health and Wellness, Footwear Store

Indoor Parking

OTHERS

Extra toiletries like lip balm, shaving cream, deodorant and so on. (Do note that an admission kit will be provided) A pair of slippers (non-slip) Comfortable clothing

Block A: Indoor and outdoor Block B: Indoor Valet parking is available at each block Auto pay machine is available in each building’s ground oor Shuttle services

Wi

CIMB services Playroom (Block A: 4th oor) Nursing room / diaper changing facility (Block A: 3rd oor, Block B: level 7) Prayer room (Block A: Level 1; Block B: every oor) ATM machine (Block A: Maybank; Block B: CIMB) Concierge (if required) Wheelchair (if required)

Smoking is not permitted in the hospital. Valuable items are not advisable to be brought. GKL will not be responsible for the loss and damage of personal properties. ATTENTION

CONTACT DETAILS

AMBULANCE / EMERGENCY +60 34141 3018

WHATSAPP L INE +6016 339 3000

ADMI SS ION/GENERAL L INE +60 34141 3000

Gl eneag l es Kua l a Lumpur

Gl eneag l es Kua l a Lumpur

g l eneag l esk l

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