General Manager’s Corner
ALOHA OCC ‘OHANA, A Member is a Member
There’s something truly special about the Outrig- ger Canoe Club that goes well beyond the oceanfront views, Koa canoes, or sports legacy. It’s something hard- er to define—but instant- ly felt. It’s the feeling you get when you’re greeted by name, when a meal arrives just the way you like it, or when you walk into the Club
In that spirit, we want to be just as intentional about how we take care of our employees as they are in taking care of our members. That’s why I’m excited to share a recent project that reflects this commitment. We’ve completely reimagined and renovated the employee break room. While it may seem like a small thing, for our team, it’s an important step. For years, the break room was functional, but uninspiring. Today, it’s a bright, clean, welcoming space—a place where our employees can relax, recharge, and enjoy a few moments of peace during their busy days. We added new furniture, upgraded appliances, refreshed the layout, and created an environment that reflects the respect and appreciation we have for our team. It’s not just about aesthetics—it’s about creating a culture that says, “We value you and appreciate all that you do.” Just as our members deserve a world-class experience when they come through our doors, our team deserves a space that supports their well-being and reminds them how critical they are to our shared success. The phrase “A Member is a Member” might sound simple, but it speaks volumes. Whether you hold a membership card or wear a name tag, your presence here matters. And you are part of what makes this Club a place unlike any other. Thank you to our members for your continued support, aloha, and kindness. And to our dedicated staff—thank you for the pride and care you bring every day. We are all members of this Club in the ways that matter most.
and it feels like home. At the heart of this feeling is the relation- ship between our members and our employees—two groups that are the foundation of everything we are. At OCC, we always speak of ‘ohana. We refer to our membership as the Club’s ‘ohana, and rightfully so. But our team of employees— many of whom have dedicated decades of service to this place— are every bit as much a part of that ‘ohana. Some have been here 10, 20, even 50 years. Think about that: a lifetime of commitment, of learning members’ names, watching their keiki grow up, and ensuring every visit to the Club is a memorable one. It’s easy to see this connection in action. Walk the property on any given day and you’ll see it: a bartender sharing a laugh with a longtime paddler; a member stopping to chat with one of our front desk attendants and asking about their family; a beach attendant sharing ocean conditions to keep our members safe. These moments aren’t staged or required—they’re authentic, born from years of mutual respect and shared values. The truth is, we rely on each other. Members come to the Club to connect, recharge, and feel at home. Our employees work tirelessly to make that possible, often going above and beyond in ways that may not always be visible, but are always deeply felt. And in turn, our members have shown consistent care and appreciation for the people who help make this place run— through words of gratitude, acts of kindness, and a culture that values people over position.
See you around the Club.
Tyler Roukema General Manager, Chief Operating Officer Outrigger Canoe Club
JULY / AUGUST 2025 | AMA 5
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