It Matters to Me: Informing Youth Services Delivery

IT MATTERS TO ME: INFORMING YOUTH SERVICES DELIVERY 17 1. Youth and family are involved in service delivery and inform the development of the hub. 2. There is an integration of community services that includes addictions, mental health, primary care, and social services. 3. Services are offered to young people ages 12–24, capturing significant life transition points (i.e., childhood to adolescence and adolescence to adulthood). 4. All sites have an evaluation component that measures progress and success of programming. A key component of the YISH is that it is a coordinated approach that includes traditional service providers (e.g., physicians, therapist, etc.), social service providers, and most importantly, youth participants with lived experience and their families informing the service design and delivery. A YISH model encourages community partners to work collaboratively and have a sense of investment in supporting the delivery of youth services (Guthrie & Guthrie, 1991). The key component of BC’s preferred model is to remove the competition amongst youth service providers by creating a process that encourages the ongoing development of relationship building (Foundry BC, 2018). Creating an environment where one agency takes ownership of an integrated process can result in other YISH agency team members removing their involvement in the project and directing their interest and time back to their home agency (Gardner, 1992). Creating a system change initiative that re-designs the delivery of youth services must include the engagement of youth with lived experience as a key ingredient to witnessing social change (Blanchet-Cohen, Mack, & Cook, 2011). This approach encourages a number of benefits, such as improved program effectiveness (Zeldin, 2000), increased sense of belonging amongst

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