IT MATTERS TO ME: INFORMING YOUTH SERVICES DELIVERY 32 “serious” or immediate clinical response or a relaxed or “not so serious” approach, where young people can just “hang-out,” “throw a football,” or “engage in [social]activities” (FG). Finding 2: An integrated service site where providers genuinely collaborate and not compete . Research participants supported having a multi-service site that provides several key services, such as addictions, primary care, sexual health, mental health, and life skills, integrated in one location. They further emphasized the need for government, non-government service providers, and community members to collaborate “seamlessly” in offering services (FG). Participants shared that a Surrey YISH should be “a space that reduces fragmentation of services” and that there should be an effort to “breakdown figurative and literal walls” (FG). Furthermore, they expressed that a Surrey YISH needs to be financially supported by government, community partners, and other stakeholders to encourage programing “sustainability” (FG). Participants expressed that currently, agencies operate in isolation, promoting their brands, but they shared that this practice “needs to be changed” (FG). As reported in Figure 1, the top four areas that demonstrated significantly poor experiences in accessing services were housing support (26%), family strengthening services (26%), mental health services (24%), and addiction support (21%).
10% 15% 20% 25% 30%
Mental Health Services
Family Strengthening Support
Sexual Health Support
Life Skills Support
Figure 1 . Poor experiences accessing support in the last six months ( N = 30).
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