12/7/20
Professional Screening Agency
Accredited versus Non-accredited Consumer Reporting Agency (CRA) https://thepbsa.org • Heavily Regulated • Subject to oversight by FTC and CFPB • Fully Compliant with FCRA • Maintains Standards of Accuracy, Verified Sources • Provides Consumer (Applicant) Protections • Obligation of Client Education • Maintains Research and Data Product Standards • Mandated Service Standards • Ensures Data Security • Legal Compliance with State and Federal Laws
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Selecting a Provider Checklist
q Are you a member of PBSA? q Are you an Accredited Consumer Reporting Agency? q Are you FCRA Certified? q What is your turnaround time, by product? q How long is your agreement for? q Can I use other providers? q Can I get a copy of an invoice? q What fees are not included on my proposal? q Do you Offshore or have staff outside the US? q May I contact a former Customer? q When checking references: q Howmany attempts do you make? q Over what period of time? q During what hours of the day? q What is your success rate?
q Do you conduct “live” criminal searches? q Do you conduct additional research on “hits” with no disposition? q Do you charge for additional research? q What products offered have additional fees? q What are those fees? q Does a “Packaged Price” include fees? q Do you use data extraction technology? q If yes, what is your search criteria? q How is a Federal Criminal Search conducted? q Please provide a list of comparable references. q Do you provide Pre and Post-Adverse Action letters? q Do you provide a Disclosure and Authorization? q Do you provide a copy of the Summary of Rights? q What happens if an applicant disputes a report finding? q How do you stay on top of the changing legislative climate?
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