YEAR-ROUND SERVICE CENTER
When an employee has a question, they want to talk to someone who genuinely cares. That’s exactly what they’ll get with our Year-Round Service Center, dedicated to helping employees with day-to-day inquiries so that our clients’ HR teams can focus on their companies’ strategic needs.
CREATE POSITIVE PERCEPTIONS WITH EVERYDAY EXPERIENCES In business, every second counts. Just ask any HR team that’s running leaner than ever. Simple requests can eat up a lot of time, which is why clients entrust us with employee questions and administrative tasks. Employees appreciate when business processes are easy and organized. Our team of licensed Benefit Advocates delivers consistent, accurate, and helpful responses that present our client’s HR processes in the best light possible. REDUCE HR WORKLOAD WITHOUT SACRIFICING SERVICE LEVELS Some HR teams spend nearly half of their time on administrative tasks – answering emails, entering data into different systems, and handling phone calls. That’s not the case for our clients. Our Year-Round Service Center includes administrative support, which means we handle the tasks that typically eat up hours of an HR professional’s day. We treat every interaction with the same level of care we would want for ourselves or a family member. The result? Quality experiences that make your culture shine.
BENEFIT INQUIRIES We’ll answer questions on eligibility and enrollment as well as help with self-service and password resets. Questions for carriers will be routed to the proper resource with a warm transfer. ADMINISTRATIVE SUPPORT Our team can tackle tasks associated with qualified life events, dependent verification, evidence of insurability, dependent/beneficiary updates, and more. ACTIVITY REPORTS With our detailed activity reports, you’ll be able to monitor when and why your employees are reaching out to us so you can identify potential opportunities for training or communication. LET’S CONNECT If you’d like to learn how The Orientation Company can help streamline and optimize your HR/benefit services, email info.theorientationcompany.com or call (844) 681-2862 .
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(844) 681-2862
info@theorientationcompany.com
www.theorientationcompany.com
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