CASE STUDY
Award-winning hospital system adopts navigation to improve benefits experience outcomes
78 NET PROMOTER SCORE ® for members ~ $15M IN AVOIDED COST due to Real-Time Intercept ® in the 2022 fiscal year 80 % OF MEMBERS use in-network providers, increasing domestic utilization 9 % utilization in employee assistance program, 3-5 TIMES HIGHER than industry average Houston Methodist Hospital System is well-known for attracting, retaining and rewarding top talent, with a Magnet designation and multiple appearances on Fortune Magazine’s list of 100 Best Places to Work in America. Wanting to improve clinical and financial outcomes while providing a first-class benefits experience for employees, they searched for a healthcare navigation partner to help.
Quantum Health helped by implementing our industry-leading navigation solution, featuring unmatched clinical expertise. Our team supports every member, offering benefits guidance to ensure they get the best — and most cost-effective — care possible. This led to several key improvements: • Enhanced behavioral health services • Increased health awareness • Reduced HR burden
ENHANCED BEHAVIORAL HEALTH SERVICES Personal Care Guide nurses conducted depression assessments, providing insights for referrals to Houston Methodist’s in-house behavioral health clinic and point solutions. INCREASED HEALTH AWARENESS Quantum Health helped educate members on the importance of healthy lifestyle choices and regular preventive screenings, improving clinical outcomes and reducing unnecessary claims costs. REDUCED HR BURDEN As the single point of contact, Quantum Health answered member benefits questions, managed third-party vendors and led high-risk members through their healthcare journeys. This enabled Houston Methodist’s HR team to focus on other strategic priorities.
We’re such a values-driven organization. Quantum Health not only aligned with our strategic plan, they also aligned with our values.
— Janay Andrade, Director of Benefits at Houston Methodist
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