CASE STUDY
Honda harnesses power of navigation to manage costs, increase benefits value
We have a huge benefits ecosystem, and most of our associates don’t realize everything that’s out there and how it all works together. We rely on Quantum Health to help associates be aware of what’s available and redirect to these other programs . We let the Quantum Health team know what we have available, and in return, they show us the trends about what’s going on and what our associates are doing. ENGAGING MEMBERS TO BUILD TRUST Our proprietary Real-Time Intercept ® model uses health signals to identify issues before they become more problematic and expensive. On average we intervene 120 days before the first claim is received, giving us an advantage over traditional claims-based clinical intervention models. This allows our Care Coordinators to engage early and often with Honda’s members, providing personalized support and building trust to drive benefits education and awareness.
SIMPLIFYING THE BENEFITS EXPERIENCE Honda members connect with our Care Coordinators through one website, phone number and app. Our trusted and empathetic guides help them understand the programs and services available to them, ranging from preventive care options to condition management partners. The multitude of benefits conversations and redirects to Honda vendor partners led to substantial cost savings and improved clinical outcomes, creating a happier, healthier and more productive workforce. PARTNERING TO CREATE A ROBUST STRATEGY Through our partnership Honda saved $93 million, which they reinvested into their benefits plan. Honda invested in additional programs like critical illness, hospital indemnity and accidental plans – supporting expanded coverage for members. In addition to delivering cost savings, we take on the operational workload so Honda’s benefits teams can focus on strategy and implementation of vendor programs.
10.8 to 1 return on investment $93M SAVED IN 2021 4 % AVERAGE annual savings 18.5 % CUMULATIVE SAVINGS in year five Honda wanted to get more value out of their benefits offering. Dealing with rising healthcare costs and growing employee expectations, they turned to Quantum Health for help. By implementing our industry-leading healthcare navigation solution, they found a way to control expenses while improving the benefits experience for each of their 72,000 members.
— Shawn Shephard Benefits and Wellbeing Hub Lead
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