CASE STUDY
Retailer Focuses on Employee Health to Build Brand Loyalty, Reduce Costs
Consumers will stop at any convenience store once. But they’ll embrace a store brand as their favorite for the experience. Given the critical brand-loyalty role played by store managers and associates,
management support. When member service, utilization and outcomes fell short, leadership decided their people — and their brand — deserved better.
The client’s priorities included maximizing investment in a provider cost and quality point solution, plus gaining control over cost-driving chronic health conditions. Also, improving the member experience meant having more, higher-impact engagement with associates who work mostly without computers and email.
COST AND QUALITY WIN-WIN The client’s plan has select services that are limited to a maximum allowable benefit amount. That means guiding members to high-quality, promises savings for associates and the client. With Quantum Health consistently educating members on the transparency tool, utilization nearly doubled in year one.
TARGETED ENGAGEMENT As with each new client, we analyzed claims data to pinpoint high-risk members for care coordination. From there, engagement with those members, and utilization of diabetes and musculoskeletal point solutions, rose dramatically. We also convinced more members to designate a primary care provider (PCP), a key step in promoting
LIFTING THE BENEFITS LOAD With the chain undergoing historically rapid organic growth, its human resources team couldn’t, without more workload. Our comprehensive healthcare navigation and care coordination solved that growing member services challenge, freeing HR to focus on hiring, training and other strategic priorities.
121
Made with FlippingBook - Online Brochure Maker