Working with Allegiance
Your membership will be supported by dedicated customer service advocates and claims examiners who:
~ Know and understand your plan ~ Deliver customized greetings ~ Provide fast access and call resolution the first time a member calls
~ Assist members with understanding their benefits and answer claim questions ~ Help find in-network doctors and facilities ~ Warm transfer to clinical and other resources as appropriate
Our Account Service Model
Billing
Account Executive
COB
Client Account Specialist
Cobra
Vice President, Client Service & Sales
Enrollment
Overall Account Responsibility & Financials
Reimbursement Accounts
Designated Specialists
Service Team Management
Chief Medical Officer
Clinical & Analytics Team
Service Team & Onsite Specialist
Care Management
Senior Vice President, Clinical Operations and Analytics
Dedicated Service Team 18-21 Team members & Team Leader Vice President, Health Service Operations
Clinical Client Liaison
President Allegiance Executive Sponsor
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