Working with Allegiance Working with Allegiance
Integrated Customer Service The Allegiance customer service team is committed to providing the best possible experience for you and your employees. We consistently monitor and coach our team to ensure that each inquiry is greeted by a knowledgeable and caring specialist, all while providing a simple, seamless interaction for the member. Integrated Customer Service The Allegiance customer service team is committed to providing the best possible experience for you and your employees. We consistently monitor and coach our team to ensure that each inquiry is greeted by a knowledgeable and caring specialist, all while providing a simple, seamless interaction for the member.
Uniquely designed for those who require a high-touch model Dedicated Team Pod Structure Uniquely designed for those who require a high-touch model Dedicated Team Pod Structure
18-25 Dedicated Specialists 18-25 Dedicated Specialists
9 Customer Service Specialists 8 Dedicated Claims Examiners 4 Dedicated Enrollment Spec. 9 Customer Service Specialists 8 Dedicated Claims Examiners 4 Dedicated Enrollment Spec.
2 Clinical Liaisons (RN’s) 2 Clinical Liaisons (RN’s)
30,000 to 35,000 members 1 to 15 clients 30,000 to 35,000 members 1 to 15 clients
Intercept in real time and transfer to Clinical Liaisons Intercept in real time and transfer to Clinical Liaisons
Đ Concierge Client & Customer Model Đ Concierge Client & Customer Model
Warm transfers - no disruption for membership Warm transfers - no disruption for membership
Đ Dedicated Service Center Đ Dedicated Service Center
Customer Satisfaction 99 % Customer Satisfaction 99 %
First Call Resolution 93.6 % First Call Resolution 93.6 %
of Clean Claims processed within 10 calendar days 95.4 % of Clean Claims processed within 10 calendar days 95.4 %
Financial Accuracy 99 %+ Financial Accuracy 99 %+
Payment Accuracy 99 %+ Payment Accuracy 99 %+
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www.askallegiance.com www.askallegiance.com
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