Working with Allegiance
Implementation
We understand that transitioning administrators can be stressful and time-consuming, so we have developed a streamlined process to make implementation easier.
Dedicated Implementation Team Your Account Executive is with you throughout the process, ensuring all implementation items are thoroughly addressed and that the day-to-day administration team is on board from day one.
Representatives from: ~ Claims Processing ~ Customer Service ~ Eligibility ~ Pharmacy ~ Medical Management ~ Compliance
Guided by: ~ Implementation Manager
Executive Manager: ~ Implementation Specialist ~ VP, Client Service
Kick-off Call and Implementation Checklist – We work with you and your consultant to collect basic information about your plan.
Ongoing Implementation Calls – Our Implementation team will collaborate with your staff to determine an appropriate call schedule, i.e. weekly, bi-weekly, monthly.
Open Enrollment Support – Your dedicated Customer Service team is available during Open Enrollment to fi answer questions regarding eligibility and enrollment, bene ts, web services, provider networks, and more. – Customized Welcome Booklets are distributed to introduce your members to Allegiance. – We provide on-site assistance for up to two consecutive days of Open Enrollment Meetings.
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