• A guided approach that makes it simple to access in-network facilities and providers to help ensure customers are achieving better and more cost- efficient outcomes. This is key, as using out of network providers results in 33% longer length of treatment and two and a half times higher cost. 12 • Helps offer peace of mind regarding claim risk, as we fund covered in-network behavioral claims. This includes behavioral services for all mental health and substance use disorder diagnoses, including Applied Behavior Analysis (ABA) for the treatment of Autism. A Cigna Healthcare study showed the average annual cost of ABA per customer is $61,000 and potential annual cost of ABA per customer is $621,000. 13 • myCigna ® includes guided navigation which provides customers with real-time, personalized options based on their acuity level and available digital, virtual and in-person programs and services. • Enhanced ways to Access Care 14 including provider search and match support, in the moment appointment scheduling, and new online scheduling options. • Unlimited In the Moment Consultations lasting 45-60 minutes. 14 • Clinical Navigator assigned to each individual with more intense needs. 14 • 100% follow up digitally or telephonically to ensure customer needs are met. 14 • Tools to manage out-of-network substance use treatment and costs. Includes predictive identification, customer education and Centers of Excellence (COE) for Substance Use. Out-of-network facilities cost 293%, or $21,064 more than COE facilities and Out-of-network facilities have a 66% higher readmit rate than COEs. Results may vary. 15 • Our Centers of Excellence 16 program identifies in-network behavioral facilities that have earned a top ranking based on our measures of patient outcomes and cost-efficiency. With locations nationwide, our program includes Centers of Excellence for Adult Mental Health, Child and Adolescent Mental Health, Eating Disorders and Substance Use. • Online resources available on Cigna.com ® and myCigna.com provide easy access to behavioral awareness series information, articles, podcasts and the provider directory. You can also visit the employer section of our pain resource hub on Cigna.com, which outlines strategies designed to help reduce the impact of opioid use in your workplace.
– Happify 8 offered through Cigna Healthcare SM — Provides digital self-directed tool designed to help employees build resilience and reduce stress. With more than 70 tracks on topics, such as conquering negative thoughts, improving relationships and boosting self- esteem, Happify offers science-based activities, games and guided meditations that help employees build resilience and improve emotional health. – iPrevail 8 offered through Cigna Healthcare — Provides on-demand peer coaching and personalized learning plans based on established cognitive behavioral therapies. Individuals use a chat function to pair with a trained peer specialist who has faced challenges of their own with depression, substance use and other behavioral challenges. Individuals engage with peer coaches or work through learning lessons and activities on their own. iPrevail also includes a caregiver support program designed to help customers cope with stress, improve resiliency and enhance their overall health and well-being. • More than 45 years of experience delivering behavioral health programs designed to prevent relapse and hospital readmission. A study showed our in-network facilities have 18% less readmissions and cost less than half as much as out of network facilities. 9 • A large, national network of behavioral health care providers. Includes national virtual network, online scheduling and text messaging. Fast Access network guarantees appointment scheduling in five business days. 10 Appointment scheduling assistance provided. • First-time appointment in two days or less through provider partners — Alma, Bicycle Health, Brightside, Meru Health and Path. • 24/7/365 crisis and emergency support for your employees. • Customer advocacy ensures every customer who calls or chats with us is contacted to confirm their needs have been met. • Predictive analytics help get ahead of customer needs before they become acute by navigating to affordable, convenient digital, coaching and virtual care options. • Predictive models help identify high-risk customers who can benefit from additional support, education and help finding in-network providers. • Ginger behavioral health coaching via text-based chats, self-guided learning activities and content, and, if needed, video-based therapy and psychiatry. 8,11 • A care coaching model that is designed to empower sustainable behavior change and lead to lasting results.
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