BETTER SUPPORT FOR BETTER OUTCOMES
Our empathetic approach of blending clinical expertise, early interventions and self-service digital tools helps employees feel empowered and in control of their claims. A Tailored and Efficient Approach to Claims Management Whether it’s a more straightforward Leave or a complex illness that requires more treatment, our approach helps support your employees’ unique needs. Employees can choose to initiate their claim online or over the phone depending on their preference, and have access to our mobile-friendly experience and a single claim handler to support them during the process. Our highly configurable system, rules engine and robust data set powers our ability to help ensure Leave accuracy and eligibility decisions and tracking. Nurse Intake and Early Intervention for Complex Claims Complex medical conditions are handled by a
“We provide people with the support they need to prevail through unexpected challenges.”
– The Hartford’s Mission
92%
compassionate nurse who captures a clinical impression, noting any signs of potential issues that may impact claim duration and outcomes, like depression or opioid use. We also map millions of data points from our Disability and Workers’ Comp claims to understand the influence of issues beyond an injury through predictive analytics. From the results, we create tools our analysts can use to make consistent, accurate claim decisions and identify claimants who need extra support, working with our in-house team of Medical, Behavioral and Vocational case managers and their physicians to improve outcomes. Faster Approvals for Less Complex Claims Less complex claims like simple surgeries and pregnancies can be approved quickly through the power of predictive analytics to drive near real-time decisions and payments. A Single Claim Handler One analyst owns the claim, providing streamlined communication and resource referrals throughout the process.
employee claim satisfaction in 2020
Assistance with financial, legal and emotional work-life challenges are included with your Disability program. Our team is trained to proactively inform your employees of additional support services from 211 when needed, through our partnership with United Way.
RTW support helps employees safely return to work 3.4 days sooner than originally estimated by their physician 9
55
5
Made with FlippingBook - Online Brochure Maker