Bluebook CareConnect SM In-Network Navigation
Guiding enrolled members to high-value providers
High Value: High-Quality Care at a Fair Price TM In a perfect world, all in-network facilities and physicians would offer high-quality, affordable care. Yet, Bluebook's market-leading cost and quality data prove that provider costs and quality vary dramatically. In fact, prices between facilities in the same market, even in the same network, can vary by more than 1,000%. Currently, less than one-third of enrolled members who require complex procedures choose high-value in-network physicians and facilities—without direction, selecting high- quality affordable care is guesswork, at best. To ease the burden for patients requiring high-cost procedures, a Bluebook CareConnect member concierge walks a member through the process of identifying and scheduling care with the highest-value physicians and facilities. Personal guidance from a real person who listens, empathizes, and provides peace of mind during a stressful time.
Member Concierge Support A Bluebook member concierge:
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Identifies high-value providers for your members
• Works directly with providers to schedule appointments, procedures, and manage medical records transfer • Stays connected with your member throughout their care journey, from the first appointment to follow-up post procedure One call to Bluebook helps members find and use high-value providers for common inpatient procedures and complex outpatient procedures. Communication Requirements • Quarterly Email Quota • Incentivized Guided Tour • Missed Reward Emails
The member concierge experience with one call to Bluebook
Identify Options Works with member to find local high- value providers
Schedule Books all appointments and procedures
Coordinate Manages all details including medical records transfer
Communicate Provides support throughout the member's care journey
Reward Members are rewarded for using high-quality, lower-cost providers
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