FRIDAY FEBRUARY 14
Registration and Credential Pickup Opens DeVos Convention Center, Main Lobby
10:00 a.m.
1:00 - 5:00 p.m.
MEMBER EXCLUSIVE
Seminars Grand Gallery A-F
Trade Show and Reception DeVos Exhibit Hall C
5:00 - 9:00 p.m.
TOTAL HOURS TRAINED SINCE ‘09 BY CATEGORY
Under Hood 1008
Under Car 665
Operations Improvement 312
Shop Management 312
Fuel 321
Professional Development 96
Auto Body 109
HD 57
6.97%
3.36%
Auto Body
10.57%
Professional Development
Fuel
BREAKDOWN OF CLASSES BY CATEGORY
29.32%
2.19%
Under Hood
Heavy Duty
14.18%
Operations Improvement
21.63% Under Car
11.78%
Shop Management
Coffee and Assorted Pastries DeVos Pre-Function Exhibit C
6:00 - 8:00 a.m.
Registration and Credential Pickup Opens DeVos Convention Center, Main Lobby
6:30 a.m. - 3:00 p.m.
Trade Show and Prize Drawings DeVos Exhibit Hall C
8:00 a.m. - 2:00 p.m.
Class Block 1
8:30 - 11:30 a.m.
Buffet Lunch Ballroom AB
11:00 a.m. - 2:00 p.m.
Class Block 2
1:30 - 4:30 p.m.
Casino Night Ballroom AB
6:00 - 9:00 p.m.
SATURDAY FEBRUARY 15
TABLE OF CONTENTS
TRAINING TRACK
AUTO BODY ADAS.......................................................................................................................................................................................................16 CCC Estimating.....................................................................................................................................................................................17 Color Theory and Color Proofing.......................................................................................................................................................16 Cost Tracking with Colornet................................................................................................................................................................16 Ordernet and Tools within Colornet..................................................................................................................................................16 Process Implementation for Collision Centers.................................................................................................................................17 Understanding How KPI's Influence Collision Shop Performance................................................................................................17 BRAKES Brakes Diagnostics and Service Updates..........................................................................................................................................8 Tecnología del Sistema de Frenos..................................................................................................................................................8 COUNTERPEOPLE Never Say No Counterperson Tips and Tricks.................................................................................................................................27 DIAGNOSTICS Advanced Pico Scope Techniques....................................................................................................................................................27 Diagnosing Engine Mechanical Issues with Oscilloscopes.............................................................................................................18 Diagnosing Network/BUS Communication Issues........................................................................................................................18 Diagnosing Vehicle Networks and Data Lines..................................................................................................................................18 Essential Skills for Sensor and Actuator Diagnosis............................................................................................................................9 EURO Evaporative Emission Diagnostics Seminar...........................................................................................................................9 Lab Scope Diagnostics........................................................................................................................................................................19 Mode $06 Data and Drive Cycle Diagnostics...................................................................................................................................18 Mastering the Variables of Variable Displacement Engines...........................................................................................................19 Strategy Based Diagnostics................................................................................................................................................................19 Variable Camshaft Timing Diagnostics.............................................................................................................................................27 DIESEL Diesel Emission Controls....................................................................................................................................................................20 Light Diesel Engine and Performance for the Gasoline Technician...............................................................................................10 Optimizing Usage of the Ford IDS Diagnostic Software.................................................................................................................20 DRIVEABILITY Advanced Domestic Driveability Case Studies................................................................................................................................27 Analyzing Fuel Trims and Essentials Scan Data for Driveability Diagnosis.................................................................................20 Asian Import Driveability Solutions....................................................................................................................................................21 Diesel Driveability for Gas Guys!.........................................................................................................................................................21 Using Current Probes to Diagnose Driveability Dilemmas............................................................................................................20 ELECTRICAL Advanced Electrical Diagnosis with Intro to Lab Scopes...............................................................................................................28 Electrical Meters Application and Understanding - Hands-on.......................................................................................................11 Essential Skills for Electrical Diagnostics..........................................................................................................................................11 Hands-on Electrical: Parts 1 and 2.....................................................................................................................................................10 Modern Ignition.....................................................................................................................................................................................21 Push Button Ignition............................................................................................................................................................................28 Push Button Start Systems................................................................................................................................................................21 Unlock the Power of Global OBD2 for European Vehicles...............................................................................................................11
ENGINE Active Vehicle Safety............................................................................................................................................................................22 Advanced Engine Mechanical Diagnostics......................................................................................................................................23 Engine Performance Diagnostic Strategies......................................................................................................................................22 EVAP Code Diagnosis..........................................................................................................................................................................23 Get into the Market: How to Service European Vehicles!.............................................................................................................22 GM Common Problems and Solutions.............................................................................................................................................23 VVT...........................................................................................................................................................................22 FUEL/EMISSIONS Advanced Gas Direct Injection Diagnostics......................................................................................................................................29 Diagnosing and Repairing Fuel Trim and Fuel Control Systems................................................................................................24 Gasoline Direct Injection: Import and Domestic Operation and Testing...................................................................................24 HD AND FLEET Data Analysis for the Heavy Duty Truck Technician: Parts 1 and 2...............................................................................................24 HD CVDrive Axles Theories of Operation and Failure Analysis........................................................................................................12 HD Bearings and Seals........................................................................................................................................................................25 HD Foundation Brakes.........................................................................................................................................................................24 HD Steering and Suspension Diagnostic Repair...............................................................................................................................12 HVAC Advanced Air Conditioning Diagnostics............................................................................................................................................12 Basic Air Conditioning............................................................................................................................................................................6 HYBRID Hybrid Electric Vehicle Battery Sales and Training.........................................................................................................................12 MANAGEMENT AND OPERATIONS Business Management with Today's Realities for 2020: Parts 1 and 2........................................................................................25 Competition Proofing Your Repair Shop...........................................................................................................................................13 Customer Conversations: How to Open and How to Close...........................................................................................................6 Digital Advertising Presence...............................................................................................................................................................13 How to Handle Challenging Conversations.......................................................................................................................................6 Local Search: Be Found Online..........................................................................................................................................................14 Next Generation Car Count Strategies that REALLY Work!..........................................................................................................7 The 6-Step Road to Service Department Success: Parts 1 and 2..................................................................................................13 SHOP PROGRAMS Mitchell1 - Manager SE Top Shop Best Practices...........................................................................................................................29 MyPlace4Parts Bootcamp...................................................................................................................................................................15 What's New with Mitchell1...................................................................................................................................................................15 STEERING AND SUSPENSION Diagnóstico del Sistema de Suspensión & Dirección de la A a la Z..........................................................................................15 Electronic Suspensions.......................................................................................................................................................................25
SKILL LEVEL
ALLATTENDEES
HVAC
Basic Air Conditioning 2/15/20, 8:30 - 11:30 a.m. Class #116, Amway Thornapple
This session will cover basic air conditioning con- cepts and explain common terminology. We will also cover basic diagnostics, including pressure and temperature. This session is designed for the entry-level technician with little to no experi- ence in automotive air conditioning systems. Presented By: Macomb Community College Speaker: Curt Ward
MANAGEMENT/OPERATIONS NEW NEW
Customer Conversations: How to Open and How to Close 2/15/20, 8:30 - 11:30 a.m. Class #111, Amway Pantlind Ballroom Before you can close a sale, you have to open a conversation. That’s where so many of us fall down. We’re in a hurry; there’s another call wait- ing; someone else demands our attention. We wind up rushing to make the sale and move on to the next customer. Whoa. Your first mission in every conversation with a prospect is to find out if you can help them, tell them how, and let them know why your shop is the right one for them. When you do that, the close takes care of itself. Discover how to pick up on customers’ cues so you know how to connect with them; how to control the conversation and get the information you need; finally, how to be persuasive without being pushy or sleazy. This session is designed for shop owners, service consultants, and technicians who interact with customers and parts store employees. Presented By: Catherine Johns Speaker: Catherine Johns and Mark Hambaum
How to Handle Challenging
Conversations 2/15/20, 1:30 - 4:30 p.m. Class #211, Amway Pantlind Ballroom
This is where we roll up our sleeves and get down to work. This session goes deeper into communi- cation styles. How do customers (or colleagues!) react when they’re stressed or angry? How can you best respond to them? What we’ll cover: • A customer comes back dissatisfied. How do you deal with it? • A skeptical customer had a bad experience elsewhere and seems to be taking it out on you! How do you reassure them? • You’ve agreed to do specific work on a vehicle, but it turns out other things need attention. How do you position that so it’s not seen as up-selling something they don’t need?
Presented By: Catherine Johns Speaker: Catherine Johns and Mark Hambaum
6
MANAGEMENT/OPERATIONS Next Generation Car Count Strategies That REALLYWork! NEW
2/15/20, 8:30 - 11:30 a.m. Class #102, Amway Atrium
In this 3-hour seminar, Ron Ipach (aka Captain Car Count), will cut through the confusing clutter of online and offline marketing strategies and will show you exactly what is working best - right now - for shop owners across the country. You’ll also discover 6 free (or very low cost), easy- to-use strategies that can add up to 5-10 more vehicles in your shop every week. BONUS: All attendees will also receive free access to Ron’s 19-module marketing course. Presented By: Repair Shop Coach Speaker: Ron Ipach
7
SKILL LEVEL - INTERMEDIATE SKI L LE EL INTER EDIATE
BRAKES Brakes Diagnostics and Service Updates 2/15/20, 1:30 - 4:30 p.m. Class #207, Amway Haldane This seminar is designed to enhance the Tech- nician’s ability to properly diagnose automotive and light truck braking systems. A review of ABS operation, related components, and base brake tips help reduce diagnosis time and come- backs. Understanding measurements of run out and parallelism will help reduce customer complaints. This seminar discusses application, operation, diagnosis, and bleeding. Helpful tips for system diagnosis, with or without scan tools, are provided. Presented By: Macomb Community College Speaker: Gordan Lee
Tecnología del Sistema de Frenos 2/15/20, 8:30 - 11:30 a.m. Class #131, DeVos River Overlook A
Habla Español
Este seminario está diseñado para mejorar la habilidad del técnico en realizar procedimientos apropiados de servicio de frenos en los vehículos de hoy día equipados con sistemas de Elec- tronic Brake Control (EBC). Discutiremos sobre los sistemas de Active Safety y las estrategias operacionales utilizadas en muchos vehículos. Se incluye en este seminario un repaso general de la operación del control de estabilidad y los avances modernos dentro de la tecnología de seguridad. Discutiremos los nuevos controles mandatorios de los frenos y el impacto en el desempeño óptimo de los frenos de los vehícu- los. Se trazará los procedimientos especiales de servicio en los sistemas de frenos básicos. Se re- visará, además, Frenos Electrónicos y las señales de entrada y salida de los sistemas de frenado automático. También se trazará los proced- imientos de prueba de los sensores Yaw, lateral, acelerómetro, velocidad de rueda, servo-frenos activo y sensor de presión de los frenos. Presentado Por: DR1V El moderador: Damian Rodriguez
8
DIAGNOSTICS Essential Skills for Sensor and Actuator Diagnosis 2/15/20, 1:30 - 4:30 p.m. Class #235, DeVos River Overlook E The check engine light is on and you’re following a diagnostic flow chart with a series of yes or no questions. At some point in the process, it rec- ommends replacing a part or repairing a circuit. Are you 100% confident the flow chart has point- ed you in the right direction? How many of you have followed the diagnostic process only to find the part or repair did not fix the problem? This seminar will provide a solid diagnostic valida- tion process, with a specific focus on common sensors and actuators. This will ensure proper vehicle diagnosis the first time. This seminar is an excellent follow-up to Bosch Essential Skills for Electrical Diagnostics. What we’ll cover: • Electrical circuit analysis for common sensors and actuators • Learn how to create a baseline for circuit diagnosis and validation • Develop a diagnostic plan after researching • Learn how to get the most out of your diagnostic tools NEW
EURO Evaporative Emission Diagnostics Seminar 2/15/20, 1:30 - 4:30 p.m. Class #234, DeVos River Overlook D
European vehicles are equipped with a variety of EVAP system designs and include some of the more difficult-to-understand components. Depending on the year, make, and model of vehicle, BMWmight use an electrically operated pressure pump, a vacuum controlled leak detec- tion pump, or a natural vacuum leak detection device. This seminar will enable you to properly identify, understand, and diagnose the most common European EVAP systems. We will also show you how the information learned can be applied in your shop immediately. What we’ll cover: • Diagnosis Module Tank Leakage (DM-TL) • Natural Vacuum Leak Detection Systems • Leak Detection Pump Systems (LDP) • Tips and strategies for each system Presented By: Bosch Speaker: Robert Esterbrook
Presented By: Bosch Speaker: Sergio Fernandez
9
INTERMEDIATE
SKILL LEVEL
DIESEL
ELECTRICAL Hands-on Electrical: Part 1 2/15/20, 8:30 - 11:30 a.m. Class #110, Amway Ottawa Room
Light Diesel Engine and Performance for the Gasoline Technician 2/15/20, 1:30 - 4:30 p.m. Class #216, Amway Thornapple The course is designed to introduce the gaso- line tech to light-diesel engine and performance repairs. The ideal student does not currently work on light duty diesel vehicles but would like to expand his or her knowledge. The course will cover similarities between direct-injection gas- oline and diesel engines, maintenance and care of diesels, exhaust after-treatment, codes/PIDs and monitor diagnosis and no-code diagnosis. Presented By: Macomb Community College Speaker: Curt Ward NEW
This class is designed to enhance the technician’s ability to diagnose electrical systems. You may bring your own DVOM (Digital Multi-Meter). If you do not bring one, we will have some available for you to use. You can attend one or both sessions. What we’ll cover: • Basic electrical diagnosis • Discuss the operations and diagnosis of relays and relay circuits • How to use a multimeter • Proper electrical probing • Hands-on testing of basic electrical systems, relay testing, and diagnosing • Voltage drop introduction • Electrical schematics (interpreting and reading) Presented By: Macomb Community College Speaker: Kurtis LaHaie This class is designed for those with an electrical background but would like a review on using a DVOM, wiring schematics, or how a relay works. This class will use simulation boards that you will build, test, and use to diagnose electrical circuits. This class will be about 80% hands-on. You can attend one or both sessions. We will diagnose the following faults: • Relay Circuits • Open Circuits • Short Circuits Presented By: Macomb Community College Speaker: Kurtis LaHaie • High resistance in a circuit • Perform voltage drop testing Hands-on Electrical: Part 2 2/15/20, 1:30 - 4:30 p.m. Class #210, Amway Ottawa Room
10
ELECTRICAL OBD2 for European Vehicles 2/15/20, 8:30 - 11:30 a.m. Class #134, DeVos River Overlook D NEW
Electrical Meters Applications and Understanding - Hands-on
Unlock the Power of Global
2/15/20, 8:30 - 11:30 a.m. Class #107, Amway Haldane
Discover the full potential of a DVOM, DMM, or whatever you call the electrical meter. If you are not sure how to read and use the full potential of electrical meters, this class will help. It is a lec- ture and hands-on class, so bring your multi-me- ter. Meters provided to the first 75 registrations and presented as a gift after completion. What we’ll cover: • Understanding meter proper hookups • Manual and auto ranging of the meter • How not to blow a meter fuse • Kilo volts, millivolts, microamps, milliamps, mega, and kilo ohms Presented By: Macomb Community College Speaker: Dan Claus You’ve taken an electrical class with electron theory and all those ohm’s law formulas, but it may have left you confused. How will this informa- tion really help you fix an electrical or driveability issue? This Bosch seminar will clear up the confusion and teach you the essential skills needed to apply electrical theory in real-world, practical situations. This seminar is an excellent pre-requisite to Bosch Essential Skills for Sensor and Actuator Diagnosis. Presented By: Bosch Speaker: Sergio Fernandez Essential Skills for Electrical Diagnostics 2/15/20, 8:30 - 11:30 a.m. Class #135, DeVos River Overlook E
Have you ever wondered how diagnostic trouble codes are set and how the engine management systemmakes those decisions? You might think the answer to this question is complex, since we are talking about European vehicles. Most technicians believe EURO vehicles can only be diagnosed using an expensive OE or enhanced aftermarket scan tool. In reality, the answer is simple and the solution is closer and less expensive than you might think. The solution is fully understanding the power of Global OBD2, and this seminar will provide the information needed to successfully use a Global OBD2 scan tool on European vehicles. What we’ll cover: • What are the 10 Global OBD2 modes? • Review the powerful list of Mode $01 data parameters • Understanding the power of Mode $02 - Freeze Frame data • What is Mode $06 and DTC set criteria? • How to use short-term and long-term fuel trim as a diagnostic baseline and repair verification tool • Review the variety and differences between OBD2 generic scan tools Presented By: Bosch Speaker: Robert Esterbrook
11
INTERMEDIATE
SKILL LEVEL
HD + FLEET
HVAC
HD CV Drive Axles Theories of
Adv. Air Conditioning Diag.
NEW
NEW
Operation and Failure Analysis Morning Session 2/15/20, 8:30 - 11:30 a.m. Class #104, Amway Imperial Ballroom Afternoon Session 2/15/20, 1:30 - 4:30 p.m. Class #204, Amway Imperial Ballroom This heavy duty class will explore the part no- menclature and component identification, along with the theories of operation and failure anal- ysis for CV drive axles, CV steer axles, and CV driveshafts. Presented By: DANA Spicer Speaker: Scott Donnelly + Dave Knapik Diagnostic Repair Morning Session 2/15/20, 8:30 - 11:30 a.m. Class #100, Amway Emerald RoomA Afternoon Session 2/15/20, 1:30 - 4:30 p.m. Class #200, Amway Emerald RoomA What we’ll cover: • Suspension systems identification • Suspension maintenance • Clamp load on wheels and suspension • Front non-drive steer axle component identification • Front non-drive steer axle king pin bushing replacement • Front non-drive steer axle system operation • Abnormal tire wear diagnostics • RHP and MPA series sliding tandem trailer suspension preventive maintenance Presented By: Meritor Speaker: Laurence Shepherd NEW HD Steering and Suspension
2/15/20, 1:30 - 4:30 p.m. Class #222, DeVos Gallery Overlook F
The goal of this course is to provide technicians with a better understanding of diagnosing and repairing air conditioning systems. This course will provide information on many different methods and tools used to diagnose the various HVAC sys- tems used on today’s vehicles. Advanced scan tool and temperature diagnosis procedures are pro- vided, assisting the technician in identifying and correcting issues in air conditioning systems. What we’ll cover: • Overview of new refrigerants and oils • Diagnosis and repair for tools and equipment • Adv. variable displacement compressor diag. • Temperature testing procedures and results
Presented By: Delphi Speaker: Dave Hobbs
HYBRID
Hybrid Electric Vehicle Battery Sales and Training Morning Session 2/15/20, 8:30 - 10:30 a.m. Class #140, DeVos Chase Boardroom Afternoon Session 2/15/20, 1:30 - 3:30 p.m. Class #240, DeVos Chase Boardroom NEW
Technicians will learn what goes into re-manufac- turing a battery, testing for capacity, quality, and how to sell and service HEV batteries. Discussion will include the use of battery scanning testing tools to help diagnose battery issue; using proper methods to de-mystify hybrid sales and safely service this growing segment; and how to capture sales to avoid losing them to the dealer. Presented By: DC Battery Speaker: Dr. Mark Quarto + Dave Callari
12
MANAGEMENT/OPERATIONS
Competition Proofing Your
The 6-Step Road to Service
NEW
NEW
Repair Shop 2/15/20, 1:30 - 4:30 p.m. Class #202, Amway Atrium
Department Success Part 1 2/15/20, 8:30 - 11:30 a.m. Class #105, Amway Gerald Ford Room Part 2 2/15/20, 1:30 - 4:30 p.m. Class #205, Amway Gerald Ford Room
In this 3-hour presentation, Ron Ipach (aka Captain Car Count), will introduce you to sever- al strategies that will set your shop apart from your competition and help you become the go-to shop in your town. Simply doing the job right isn’t enough anymore - that’s what you’re paid to do. What will elevate you above your compe- tition is outstanding customer service, further strengthening your relationship with your cus- tomers. This will lead them to refer your shop to their friends and family, write positive reviews, and come back to your shop again and again. BONUS: Attendees of this seminar will also receive a copy of Ron’s book, “Whatever Happened To Outstanding Customer Service.” Presented By: Repair Shop Coach Speaker: Ron Ipach
The average service advisor - in your custom- ers' minds - misleads, lies, and routinely does not meet their expectations. This is not done through malice but because it's what the auto industry has taught and encouraged advisors to do. The industry gives advisors training and processes that do not work, thereby moving them further and further away from their goals of being successful. This can quickly and easily be turned around with time tested and customer techniques. After visiting and working on over 3,500 service drives, Jeff has developed a very simple process that will not only get you above 80% customer retention within 12 months, but will also maximize your sales and deliver the highest survey scores possible. Jeff will identify how today’s customers think, what they respond to, and how to make them believe that your business is the best option for all of their service needs. Jeff will provide a list of the top three mistakes that business owners and managers are currently making, and how it keeps them from reaching the highest levels of success. Attendees will learn of problems they face when working towards desireable results, and how they are a top-down concern - not the other way around. Presented By: Pro-Talk Speaker: Jeff Cowan
Digital Advertising Presence
NEW
Morning Session 2/15/20, 8:30 - 9:30 a.m. Class #108, Amway Kendall Room Afternoon Session 2/15/20, 1:30 - 2:30 p.m. Class #208, Amway Kendall Room
Advertising is vital to the success of any busi- ness, even if it’s not your area of expertise. In this workshop, MAN Marketing uses its 20 years of advertising experience to show you how to make smart decisions that fit your budget. Learn how to prioritize and how to identify what gives you
the most bang for your buck. Presented By: MAN Marketing Speaker: Guy Lieberman
13
MANAGEMENT/OPERATIONS SKILL LEVEL - INTERMEDIATE Local Search: Be Found Online Morning Session 2/15/20, 10:00 - 11:30 a.m. Class #109, Amway Kendall Room Afternoon Session 2/15/20, 3:00 - 4:30 p.m. Class #209, Amway Kendall Room SKI L LE EL INTER EDIATE
Are you being found when consumers search for services your business provides? Your listing presence and online reputation are key to new customers walking through your door. Learn what you can do to improve your business’ local online presence and better connect with potential customers. Brandify is a FREE service for Auto Value and Bumper to Bumper members. This session will help you get the most out of this vital tool. Presented By: Brandify Speaker: Mike Floyd
14
SHOP PROGRAMS MyPlace4Parts Bootcamp Morning Session 2/15/20, 8:30 - 9:30 a.m. Class #136, DeVos River Overlook F Afternoon Session 2/15/20, 1:30 - 2:30 p.m. Class #236, DeVos River Overlook F
STEERING + SUSPENSION Diagnóstico del Sistema de Suspensión & Dirección de la A a la Z 2/15/20, 1:30 - 4:30 p.m. Class #231, DeVos River Overlook A Este seminario ayuda al técnico profesional en chasis a mejorar las destrezas de diagnóstico en las áreas de sistemas de Suspensión y Dirección electrónicas. Discutiremos procedimientos apropi- ados de inspección de componentes de los siste- mas de suspensión y dirección más populares de hoy día. Se enfocará en las estrategias que giran en torno a los problemas de calidad de rodaje y mane- jo con énfasis en los amortiguadores electrónicos y muelles neumáticos utilizados en vehículos con ECS (Electronically Controlled Suspension). Se incluirá un segmento descriptivo de operación y diagnóstico de vehículos con dirección eléctrica. La integración de estos componentes, dentro de los sistemas modernos de seguridad, trae como consecuencia, procedimientos especiales de alineación de ruedas después de reemplazar algún componente. Discutiremos cómo realizar este ser- vicio de la manera correcta, a la vez que se restau- ra el control y manejo del vehículo. Se destacará la calibración de varios componentes de la suspen- sión y dirección después de reemplazarlos. Despues de completar esta capacitacion usted podra: • Relacionar los componentes desgastados con el manejo del vehículo, desgaste prematuro de las llantas y problemas del rodaje • Definir la operación de varios sistemas elec trónicos de servo-asistencia de la dirección (movidos en la columna, cremallera o por correa) • Identificar el desempeño óptimo de los componentes de la suspensión y dirección en vehículos equipados con ECS Presentado Por: DR1V El moderador: Damian Rodriguez Habla Español
As a MyPlace4Parts user, you are using the industry’s easiest and most comprehensive online ordering tool. It is a system that is replete with features, some of which you might not be familiar with. Learn from staff and other power users the powerful tools available to get more done faster. We will show you shortcuts, cheats, and best practices to help you get the most out of MyPlace4Parts and Auto-Wares.
Presented By: Auto-Wares Speaker: Mike Hellenberg
What’s New with Mitchell1 2/15/20, 10:00 - 11:30 a.m. Class #137, DeVos River Overlook F
Get a comprehensive update on the newest features in Mitchell1 products. Manager SE now supports integrated LOF sticker printing, along with expanded reporting options and a few other surprises! Get the scoop on the heavy-duty Man- ager SE Truck Edition for Class 4-8 trucks. Our SocialCRM shop marketing platform - now with Local Search - is working closer than ever with Manager SE. These tightly integrated programs are an unbeatable combination. Accounting Link interfaces Manager SE with virtually all other major accounting packages, allowing you to do accounting work from your preferred location.
Presented By: Mitchell1 Speaker: TimMcDonnell
15
AUTO BODY SKILL LEVEL - INTERMEDIATE ADAS 2/15/20, 8:30 - 11:30 a.m. Class #112, Amway Vandenberg A Advanced Driver Assistance Systems (ADAS) continue to become more and more common on new vehicles. At some point, if not already, you will have to service a vehicle with ADAS. Making sure you have a complete repair includes recal- ibration of the various systems. Understanding camera calibration, adaptive cruise control, blind spot and other ADAS systems will be covered. Presented By: Autel Speaker: George Lesniak NEW Color Theory and Color Proofing 2/15/20, 1:30 - 4:30 p.m. Class #212, Amway Vandenberg A One of the highest-rated classes offered from Axalta has been condensed into a 3-hour session that covers color theory, analyzing color and proper tinting techniques to achieve blendable match. Improve overall time with proper color retrieval techniques using electronic color tools. Also, learn to create a special color library in Colornet for quick color retrieval. Presented By: Axalta Speaker: Robert Winters
SKI L LE EL INTE E IATE/ADVANCED
Cost Tracking with Colornet
NEW
2/15/20, 8:30 - 10:00 a.m. Class #113, Amway Vandenberg B
Colornet is Axalta’s paint formulation software that offers much more than the ability to look up formulas and color proofing assistance. Beyond the basics of formulation, Colornet will help improve paint usage efficiency to minimize waste. Understand the benefits of cost tracking within Colornet; how paint labor hour is used to measure painter efficiency; and how to connect Colornet to the appropriate management system. Presented By: Axalta Speaker: Gerald Brosmer
Ordernet and Other Tools
NEW
Within Colornet 2/15/20, 10:00 - 11:30 a.m. Class #115, Amway Vandenberg B
Within the Colornet software resides Order- net. Ordernet can help a shop control liquid and dry goods inventory. Learn how to set up initial inventory, use KanBan cards for dry goods, how to create and receive purchase orders. Other tools within Colornet that will be covered are color coach, reports available, color documentation, SDS and TDS, fan deck documentation, bulletins and color surveys. Presented By: Axalta Speaker: Gerald Brosmer
16
AUTO BODY Understanding How KPI's Influence Collision Shop Perf. 2/15/20, 1:30 - 3:00 p.m. Class #213, Amway Vandenberg B Successful collision shops understand fundamen- tal key performance indicators. They know how to track them and use them as a management tool to improve overall shop performance. Discover the fundamental KPI's the most successful shops track daily, weekly, and monthly. Understand the components that affect these KPI’s and what data point adjustments will help improve performance. Also, hear how other shops are using KPI’s as a NEW
CCC Estimating
NEW
Morning Session 2/15/20, 8:30 - 11:30 a.m. Class #138, Amway Berkey Room Afternoon Session 2/15/20, 1:30 - 4:30 p.m. Class #238, Amway Berkey Room
Learn how to optimize your use of CCC ONE® tools to enhance your estimating performance. We’ll discuss how to leverage technology throughout the estimating and repair process on mobile devices, through the use of CCC Touch and CCC Mobile; how to utilize tools such as CCC Advisor and CCC Repair Methods to improve the quality of your estimates; and how to increase efficiency and accuracy of parts ordering and receiving by using electronic parts ordering (ePO) via CCC ONE® as you write your estimate. Presented By: CCC Elevate Services Speaker: Kelly Grossenaugh
powerful management tool. Presented By: Auto-Wares Speaker: Ken Haswell
Process Implementation
NEW
for Collision Centers 2/15/20, 3:00 - 4:30 p.m. Class #215, Amway Vandenberg B
Learn how implementing select processes in your day-to-day workflow can produce addition- al operating profits. Discover how the top-per- forming collision shops capture additional sales and increase workflow to produce better than average key performance indicators. Concepts and implementation elements are designed for quick, long-term improvements in your shop. Presented By: Auto-Wares Speaker: Ken Haswell
17
DIAGNOSTICS SKILL LEVEL - INTERMEDIATE/ADVANCED SKI L LE EL INTERMEDIATE/ADVANCED
Diagnosing Engine Mech.
Diagnosing Network/BUS
NEW
NEW
Issues with Oscilloscopes 2/15/20, 8:30 - 11:30 a.m. Class #132, DeVos River Overlook B
Communication Issues 2/15/20, 1:30 - 4:30 p.m. Class #232, DeVos River Overlook B
Diagnosing Vehicle Networks and Data Lines 2/15/20, 8:30 - 11:30 a.m. Class #123, DeVos River Overlook G CAN, CCD, PCI, Class 2, SCP, UART Data Line Networks, and more! This class is about prac- tical analysis, not serial data theory. When a MIL is lit, the scanner is normally the first tool to choose to ID DTC’s and data stream. When the scanner does not communicate or if series net- work codes are set, it can often leave a tech with no direction. This class is designed to help the technician attack a no communication problem with confidence, by learning how on-board com- puters are tied together with multiplex networks. 1996-2011 Networks covered in this class will include: CCD, PCI, Class 2, SCP, CAN, UART, and more! CAN (Controller Area Networks) is the latest of communications network, which was phased into all cars by 2008. This class will cover the 2-minute diagnostic test, which will quickly put you on the right path to diagnosing these systems. This class is also a great prep for the ASE L1 exam, as the L1 exam also includes CAN Learn how to use modern electronic test equipment to diagnose mechanical engine failures with minimal or no engine tear down. Current probes and pressure transducers coupled with a digital storage oscilloscope can be extremely valuable if the captures can be obtained and analyzed correctly. Use these tech- niques to make accurate and efficient diagnosis. Presented By: The Driveability Guys Speaker: Scott Shotton
Mode $06 Data and Drive Cycle Diagnostics 2/15/20, 1:30 - 4:30 p.m. Class #221, DeVos Gallery Overlook E Prerequisites: Proficiency with the scan tool and an understanding of OBD-II and vehicle ignition systems Mode $06 data is some of the most misunder- stood and underused scan tool data available on today’s vehicles. This course will help you understand and in- terpret Mode $06 data in order to use it to its full advantage. Mode $06 diagnostic skills also allows technicians the opportunity to identify marginally performing components and advise the vehicle owner of future potential problems. Combined with drive cycle diagnostics, Mode $06 diagnostic skills can be viewed as an “insur- ance policy” against unnecessary comebacks. Presented By: Delphi Speaker: Mark DeKoster Modern vehicles often have multiple communi- cation networks on board. These networks can fail in a number of different ways causing myriad customer complaints or issues. A single module, multiple modules or an entire network can be affected. This class will offer a logical process for approaching communication failures that is applicable to almost any car that may roll in the door. Presented By: The Driveability Guys Speaker: Scott Shotton
communication questions. Presented By: ATEC Training Speaker: Dave Scaler
18
DIAGNOSTICS Mastering the Variables of Variable Displacement Engines 2/15/20, 8:30 - 11:30 a.m. Class #122, DeVos Gallery Overlook F To cope with increasing C.A.F.E. government mandates, automakers are utilizing more variable displacement engines with technology like the new Delphi ”Skip Fire” system, which constantly picks the right combination of cylinders to give the driver the perfect mix of power, economy, and engine smoothness. The course will educate you on these systems, covering their mechanical and hydraulic aspects, along with electronic engine controls. We’ll discuss how they work, common failures, and diagnostic tips to help you master the variables of variable displacement engines. What we’ll cover: • GMAFM, Chrysler/Dodge MDS and Honda VCM Operation • The brand-new GM DFM (Dynamic Fuel Management) • Service issues for variable displacement engine • Real-world bay testing that you can do NEW
Strategy Based Diagnostics 2/15/20, 8:30 - 11:30 a.m. Class #126, DeVos Grand Gallery B
The cars we repair and the systems they contain have changed drastically through the years. Is there really a “one size fits all” strategy we can use to diagnose codes and symptoms? We think there is. The goal of this class is to improve the aftermarket technician’s ability to successfully di- agnose a variety of vehicle faults. In this class, we will introduce strategies for diagnostic workflow. Then, we will follow working technicians across the US as they apply their techniques to diagnose vehicles and put their strategies to work. What we’ll cover: • Understand differential diagnosis • Learn improved methods to identify fuel control and misfire faults • Diagnose cam/crank correlation faults
• Diagnose communication faults • Diagnose engine mechanical faults • Learn a process for electrical diagnosis Presented By: SMP Speaker: Doug Montgomery
Presented By: Delphi Speaker: Dave Hobbs
Lab Scope Diagnostics 2/15/20, 1:30 - 4:30 p.m. Class #229, DeVos Grand Gallery E
In this class, we will cover the set-up and opera- tion of a lab scope for the purpose to test auto- motive sensors and components of various types. As the saying goes, “a picture is worth a thousand words.”We cover set up procedures, voltage and time base settings, and waveform capturing tech- niques. Waveforms captured frommany different component types are reviewed to differentiate ‘good’ and ‘bad’ waveforms. A color clinic book is provided, showcasing popular aftermarket lab scope waveforms for take-home reference. Presented By: DR1V Speaker: Dave Cerveny
19
SKILL LEVEL - INTERMEDIATE/ADVANCED SKI L LE EL INTER EDIATE/ADVANCED
DIESEL
DRIVEABILITY Using Current Probes to Diagnose Driveability Dilemmas 2/15/20, 8:30 - 11:30 a.m. Class #133, DeVos River Overlook C Inductive current probes have been around for years. Current probes use induction and “clamp” around a wire which gives us a non-intrusive method of viewing current flow in a circuit. These tools aren’t just for checking, starting, and charging systems anymore. Coupling these tools with the modern DSO, or lab scope, makes them incredibly powerful diagnostic instruments! Cur- rent probes can be used for checking engine me- chanical integrity, ignition and injection system operation, active wheel speed sensors, shorted engine sensors, parasitic draws and even for net- work diagnostics. Current probe tooling options and techniques will be discussed. Case studies will support some interesting approaches. The only limit for this affordable and often underap- preciated tool is one's imagination and creativity. Presented By: The Driveability Guys Speaker: Eric Ziegler Analyzing Fuel Trims and Essential Scan Data for Driveability Diagnosis 2/15/20, 1:30 - 4:30 p.m. Class #233, DeVos River Overlook C Despite being an essential scan data PID, fuel trims are often overlooked. They are the PCM’s “if/then” correction to engine issues or PCM inputs. They provide a unique window to the PCM’s response to issues like hesitation, misfire, low power, poor fuel economy, etc. Calculations can be made to determine the engine's ability to breathe when performing a strategic test drive and analyzing other scan PID's. This class will cover testing methods to help techs better understand how to quickly and logically determine the source of a driveability issue. Presented By: The Driveability Guys Speaker: Eric Ziegler
Diesel Emission Controls 2/15/20, 8:30 - 11:30 a.m. Class #118, DeVos Gallery Overlook B
This class covers the EGR (Exhaust Gas Re- circulation), diesel oxidation catalyst (DOC), diesel particulate filter (DPF), selective catalytic reduction (SCR), and diesel exhaust fluid (DEF) systems used on all makes of LD, MD, and HD trucks starting in the 2008 model year. This class applies to all makes and models of MD/ HD trucks because of the similarities in system operation. Many cutaway components are used in class, including cutaway DPF/DOC/Aftertreat- ment, EGR, turbocharger, and more. System operation, service, pattern failures, and mainte- nance peculiarities will be covered in the class, focusing on “Regen” problems, clogged DPFs, what causes them, and system diagnostics. Presented By: Turbo Training Speaker: Kevin Looney Optimizing Usage of the Ford IDS Diagnostic Software 2/15/20, 1:30 - 4:30 p.m. Class #218, DeVos Gallery Overlook B This class will cover all aspects of using the Ford IDS software: connection, diagnostics, recordings, recording playback, updating of the software, operation of bi-directional controls, interpretation of icons and buttons that Ford does not label, common problems, changing metric values to US values, usage of the cylinder balance graph, Mode 6 on gas engines, TSBs and special service messages that display on the screen, freeze frame data and how to use it, etc. This class will cover usage of the IDS on both gasoline and diesel vehicles. Presented By: Turbo Training Speaker: Kevin Looney
20
ELECTRICAL Modern Ignition 2/15/20, 8:30 - 11:30 a.m. Class #129, DeVos Grand Gallery E
Diesel Driveability for Gas Guys! 2/15/20, 1:30 - 4:30 p.m. Class #223, DeVos Gallery Overlook G This course is designed for the driveability technician who hasn't had much experience with diesels. Many “gas guys” have fixed computer- ized engine controls on gas cars and trucks for a long time (and are good at it) without the need to bother with diesels. Diesel guys, on the other hand, are those who fix diesel vehicles all the time. The problem is the light-duty truck mar- ket is saturated with computerized diesels, and they no longer can be side-stepped without a decrease in business. This course is designed to help techs service diesels with confidence. With that being said, it is not a new tech class. It is de- signed for experienced techs who don't work on diesels. This course will cover operation, testing, and common problems on Ford Powerstrokes, GM Duramax, Dodge Cummins, and Sprinter systems. Presented By: ATEC Training Speaker: Dave Scaler Asian Import Driveability Solutions 2/15/20, 1:30 - 4:30 p.m. Class #227, DeVos Grand Gallery C These popular vehicles bring unique system controls and diagnostics to the table. However, misfires, codes, and other symptoms must be diagnosed. We will explore a variety of these systems and apply tried-and-true diagnostic techniques to solving real-world problems using a variety of case studies. The goal of this class is to prepare the aftermarket technician to diagnose a variety of faults on Asian import vehicles. This will improve workflow and accuracy. During the class, we will demonstrate diagnostic procedures using basic tools that will enable the technician to diagnose these faults quickly and accurately.
This class is designed to enhance the profes- sional level technician’s knowledge of modern ignition system diagnostics. P0300 misfire DTC diagnostic strategies are covered, using modern scan tools and ignition system test equipment. This class reviews digital storage oscilloscope (DSOs) patterns captured using current probes, inductive wands, and voltage tests leads to validate modern ignition system components. This ranges from crankshaft and camshaft position sensors to today’s COP (Coil on Plug) assemblies. Misfire information obtained from the scan tool is explained and reviewed through case studies. PCM (Powertrain Control Module) operational strategies are defined pertaining to OBD II Misfire Monitoring standards. Presented By: DR1V Speaker: Dave Cerveny Passive entry and start systems using a “smart key” have been available on select vehicles for many years now. These systems are typically very reliable; however, technicians will need to under- stand how they work to diagnose them when they fail and a vehicle will not start. Technicians will learn to differentiate between a smart key system fault and a module-controlled starter fault. Tech- nicians will learn the core components involved with all push button start systems, as well as the OE specific components and their operation on four different vehicles. NEW Push Button Start Systems 2/15/20, 8:30 - 11:30 a.m. Class #125, DeVos Grand Gallery A
Presented By: SMP Speaker: Norm Oney
Presented By: SMP Speaker: Bob Barrett
21
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32Made with FlippingBook flipbook maker