Willow Gardens Brochure

Willow Gardens, Yateley

A warm welcome As an experienced manager with over 20 years in care, I am pleased to introduce you to Willow Gardens care home. I started my care career in a Special Care Baby Unit, where I worked for 10 years and I was the first person in the country to undertake an NVQ in Neonatology. Following a move into elderly care, I commissioned Willow Gardens and have now managed the home for over five years. I know how big a decision a move into care can be, which is why myself and the team at Willow Gardens are here to help every step of the way. Our team of dedicated care colleagues really do go the extra mile to ensure that the care we provide is the very best. We take time to get to know each individual and ensure that they receive the best person- centred care. This coupled with our stunning facilities really does mean a move to Willow Gardens can be a positive life-enhancing choice. Please do not hesitate to contact me with any questions you may have. Angela McCormack Willow Gardens Home Manager 01252 864 700

Willow Gardens, Yateley

Willow Gardens care home is located in the heart of Hampshire Lakes Retirement Village. Benefiting from wonderful facilities and uplifting peaceful surroundings, Willow Gardens offers first-class residential and dementia care for up to 36 residents. At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 60 years of experience. Willow Gardens is the result of this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next generation of older people. Accommodation Willow Gardens offers a wide range of features and facilities including: • A luxurious and modern home, meticulously

• Dining rooms with varied daily menu choices • Hairdressing and beauty salon • Library areas • Quiet lounges for peaceful reflection • Easy access to the villages’ private landscaped gardens with seating areas and pathways.

finished to the highest standard, with 36 large bedroom suites. All bedrooms have en suite wet room facilities, offering comfort and convenience • Three households of 12 bedrooms, designed with intimacy and companionship in mind

Willow Gardens, Yateley

Activities, interests and ability are discussed on admission and an agreed plan ensures that these requests are fulfilled. Suggestions for activities also shape the planning process. We know how important it is to maintain close bonds with the people in your life. At Willow Gardens, visitors are welcome, and we will support you to keep in regular contact with loved ones via Skype and other methods. We also encourage links with the wider community and regularly hold events in the home, by inviting local community groups to visit. Wellness Because each of us is unique, we encourage our residents to choose how their care is planned and delivered at Willow Gardens. We work closely with residents and families to build a personal picture of your needs. Little things can make a big difference, so we always strive to understand what is important. We call it person-centred care because it is built around the individual with the help of their loved ones. Dedicated colleagues ensure care, support and understanding tailored to our resident’s exact needs. They will ensure they continue to enjoy maximum independence and 24-hour peace of mind, knowing that help and assistance is always at hand. All care colleagues employed by Anchor are given intensive training and are encouraged to complete NVQ qualifications and a range of in-house courses to ensure the best possible care. We provide high quality care and support for residents living with dementia by treating them as individuals. All of our colleagues are trained and supported by Anchor’s dedicated dementia team to ensure residents feel valued and able to live life as they wish.

Local Area Willow Gardens is located close to the town of Yateley. Facilities within Hampshire Lakes Retirement Village include the Senses state-of- the-art Wellness Centre and Spa, with a luxurious swimming pool, spa bath and steam room. Our home benefits from having local amenities on the doorstep, such as shops, The Yateley Lakes and places to drink and dine. The village enjoys an peaceful setting and Farnborough, Fleet and Camberley are within easy reach. Dining Experience At Willow Gardens, we make the most of mealtimes. Anchor has won national recognition for the quality of its food and catering service. All our menus recognise seasonality and locality. Willow Gardens offers freshly cooked wholesome and nutritionally balanced food with a different choice every day. Each floor of our home has a communal dining room, where meals are served. We get to know our resident’s likes and dislikes and cater for any special dietary requirements. Willow Gardens’ food promise ensures all our menus are fresh, appetising and served with a smile. We are committed to making mealtimes a sociable and pleasurable part of each day but will be happy to accommodate residents that may wish to dine in their rooms. Our catering team regularly interact with our residents, finding out more about their likes and dislikes and discovering more about the people they cook for. We all have strong memories associated with certain recipes, foods, specific meals and for Willow Gardens, it’s vital that the food we serve reflects this. Anchor Active With social events in the home and the community arranged in collaboration with residents, you can make life at Willow Gardens a hive of activity or as gentle as you wish.

Willow Gardens, Yateley

Peace Of Mind With Anchor Anchor provides housing, care and support for over 65,000 older people across England. For more than 60 years, we have built a reputation based on experience and the values of a not-for-profit organisation, making us an established and trusted provider with over 120 care homes throughout England. 24-hour peace of mind All our care homes offer a warm, safe and

What kind of care do I need? Willow Gardens offers the following types of care for older people, depending on their requirements: • Residential care • Dementia care and other mental health needs • Respite care (short stay) All our homes offer 24-hour personal and practical support - such as help with dressing and bathing.

friendly environment with facilities to make you feel at home in our care. They are spacious, well maintained and can even welcome some pets (at the Home Manager’s discretion). You can expect comfortable, self-contained rooms, most with en suite facilities. The buildings, colleagues and policies that govern our work all meet levels of quality that are amongst the highest in the country and all of our homes are regulated by the Care Quality Commission (CQC). To reinforce our own high standards, we have our own internal audit programme that monitors the quality of service offered to residents, as well as ensuring each home is safe and secure.

“My parents were very well taken care off during their respite stay. All the carers and admin team were first class, so caring and nothing was too much trouble. Rooms were bright and cheery with nice big bathrooms. Facility is in a lovely setting with beautiful grounds. I would highly recommend Willow Gardens. Thank you all for your kindness.” Willow Gardens resident’s relative quote

Willow Gardens, Yateley

Living with Dementia We understand the difference that high-quality person-centred dementia care can make to the quality of life of somebody living with dementia. We recognise that a person with dementia is, first and foremost, a person - unique and with a rich history of experiences, abilities, skills, knowledge, preferences, desires and personality. What is dementia? Dementia is the term used to describe a group of symptoms that occur when the brain is affected by specific diseases and conditions – such as Alzheimer’s disease or a series of mini- strokes (although not everyone who has a stroke will develop dementia). Alzheimer’s disease is the most common cause of dementia, but not the only one.A person living with dementia may experience memory loss and difficulties with thinking, problem-solving or language. These symptoms differ from person to person and the experience of living with dementia can be affected by a number of factors. Our approach to dementia care Having a better understanding of the challenges a person living with dementia may face, and how to support them, can help us all form practical strategies to ensure people continue to live a happy and fulfilling life. At Willow Gardens, we believe that through compassionate and considered care, we can ensure the move is a positive one – providing an opportunity to meet others, pursue interests, and live life the way you wish. We understand that the care someone receives is fundamental in enabling them to live well with dementia. We take a holistic approach to ensure that our care reflects best practice and learning, from the home environment to the education of colleagues.

Knowing you Before moving to Willow Gardens, we take time to understand the interests, needs, and goals of a person, as well as learning about their background and personality. By knowing who they are and what is important to somebody, we can ensure we can ensure we provide- person centred, tailored support, helping someone settle as quickly as possible. We also recognise that people change over time, and so we regularly review how we support individual residents, including them and their loved ones in the care we provide. Support for loved ones We know that the transition into a care setting affects more than just one person, and that it can be a difficult experience for the whole family. At Willow Gardens, we have a track record of forming close and supportive relationships with the friends and family of residents living with us. We take time to provide support with any emotional and practical help they need. We encourage family and friends to be involved in the ongoing care planning for their loved one and encourage them to visit as often as they like or are able to do so.

Willow Gardens, Yateley

Our supportive environment It’s important to create engaging environments, where residents can live comfortably and feel supported to maintain independence. People can become confused in their environment, so it’s a good idea to make everything is easily recognisable. The layout and design of Moore Place is based on best practice guidance, including appropriate signage that is clearly worded and pictorially illustrated. We consider the use of colour contrast to help make our buildings understandable to those with impaired memory and high levels of anxiety. We focus on creating a homely atmosphere, to promote feelings of safety and familiarity, as well as engaging themed areas that encourage nostalgia and reminiscence. We encourage residents to create a ‘home-from-home’ atmosphere in their bedrooms, by bringing their personal belongings into the home. Some people with dementia may have a poor appetite or lose interest in food altogether. We understand that everything from the way we set up a table, to the colour of the tablecloth or the type of crockery used, can help encourage a person to feel comfortable and confident at mealtimes. Being able to access outdoor space is important, as it provides the opportunity for exercise and fresh air, relieves tension and anxiety and offers personal space for reflection and privacy. Being outside stimulates the production of vitamin D, helping to maintain healthy muscles and bones. It also offers stimulation in the form of different colours, textures and natural smells and sounds. Spending time outside in a garden has been shown to positively affect a persons’ emotions and to improve their sense of wellbeing.

Compassionate colleagues Our colleagues are carefully recruited and trained to ensure that warmth and understanding are at the heart of everything they do. Our carers use conversation and active listening to understand your holistic needs and desires. We are able to facilitate and create independence within personal limitations, empowering residents to take control of their life decisions. We are committed to providing ongoing training in all areas of dementia care to members of the care home team. Anchor provides in-depth training on a range of dementia topics to ensure we are following best practice guidance at all times. We equip colleagues with knowledge on a range of approaches to dementia care, enabling them to be confident and knowledgeable in supporting people with differing needs. Willow Gardens prides itself on having higher than average resident to colleague ratios and regularly reviews the dependency levels within the home. This is particularly beneficial for our residents living with dementia, as it means (where possible) they have the same carers supporting them every day, enabling the development of strong, meaningful relationships that encourage trust and friendship.

Willow Gardens, Yateley

Individual lifestyles Personal choice

We understand that everyone values keeping their independence and we respect privacy and encourage residents to choose how their care is planned and delivered. With this in mind, our staff work with residents and relatives to agree a personal lifestyle plan which helps us to understand the aspects of care that are most important. We value feedback from residents and their relatives and track satisfaction at Willow Gardens every month. Staying active Being interested in what is going on and taking part in fun activities is a vital part of life. We organise activities which are designed to reflect the wishes and interests of residents. We offer a stimulating range of cultural events, arts, crafts, games, coffee mornings and social evenings, as well as one-to-one activities and encourage residents to take part as much or as little as they wish. Our Zest Wellbeing programme provides gentle exercise for all abilities for health and enjoyment. Fees Care home fees can vary depending on a number of factors such as type of care provided and size of room, a member of our friendly management team will happily sit down with you to discuss costs and what is included for your weekly fee. For more information, please see the care home fees section.

Willow Gardens, Yateley

Care home fees Care home fees in England can vary substantially from provider to provider and from location to location. Understanding care home funding and accessing the right type of funding assistance can seem like a daunting task. It is usual for residents in care homes to

What is included in my weekly fee? At Willow Gardens, our weekly charge includes: • Cost of personal care • Accommodation • Utilities e.g. heating and light • All resident catering, meals, snacks and drinks • Laundry undertaken on the premises (except articles which need dry cleaning) • Private telephone line rental and calls and cable connections • Television licence, for your use of digital or satellite television in your room for residents aged 75 and over (residents under age 75 will need to pay an annual charge set by TV Licencing to join the shared TV licence). The following extra items and services are not covered by the weekly fees; however, we can arrange for them to be provided (at an additional cost): • Professional hairdressing • Personal copies of newspapers or magazines • Personal purchases such as stationery,

contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others will make means-tested contributions. The government sets national limits to determine eligibility for funding assistance. The current threshold for self-funding (paying the full cost of your own care) is £23,250. Individuals with assets, including property and savings of £23,250 or above are currently expected to fully fund their own care. This threshold can be subject to change, so it is always advisable to check the figures when choosing a care home. Paying for your own care Those who are able to pay for their own care can contact care homes directly. Once a preferred care home has been identified, the care provider will conduct a needs-based assessment. How much is a weekly private fee? At Willow Gardens, our weekly private fees are from £1,600. Our fees will vary depending on the type of room and care services required. We can provide you more information on fees and how they are charged.

confectionary, toiletries etc. • Clothing, shoes and slippers • Dry cleaning

Willow Gardens, Yateley

In the absence of free provision by the NHS, the following may also be provided, and shall be charged in addition to the weekly fees: • Chiropody • Optometry • Dentistry • Physiotherapy • Other privately arranged healthcare • Care staff accompaniment to regular medical appointments No upfront deposit is required at Willow Gardens to secure a room. If you are approaching a number of care home providers, it is often good to ask if they require a deposit. Requesting funding assistance For those who think they may be eligible for care home funding support or require support with this, the first step is to speak to your local Social Services department or your GP. An assessment of your needs will be undertaken and, if it is determined that you require residential care, a financial assessment will be completed by Social Services. The financial assessment will take into account your income (including pensions and benefits) and capital such as savings, property and investments. All this information will then be used to decide how much you can afford to pay towards care home fees, how much the council will contribute and suggest the most suitable care homes for you to consider.

Care home top-up fees If a person is Local Authority funded (council funded) a third-party top-up fee may be charged. This is a weekly cost covered by a third party, typically a family member. More information At Willow Gardens we are happy to support you and we can provide more information on our fees and answer any questions you may have about living with us. For more information on funding assistance, including details of the current capital limits, visit Gov.uk, the Government’s public services information website, or speak to your local Social Services department or GP. Further advice and guidance can also be found on the Disability Rights UK website, including a range of free factsheets covering topics such as how to apply for an assessment from social services, care charging and changing legislation.

Rated April 2020

Anchor Hanover Group is a charitable community benefit society with registered society No 7843. Registered Provider No. LH4095. Registered office: Anchor Hanover Group, 2 Godwin Street, Bradford, BD1 2ST Willow Gardens Oakleigh Square, Hammond Way, Yateley, Hampshire GU46 7AG (GU46 7UT for sat nav.) Call us on 01252 864 700 or visit www.willowgardens.org.uk

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www.anchor.org.uk

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