03 JOB Job title: Facilities Manager College/Service: Professional Service Operations Department/Team: Estates Department Accountable to: Campus Manager Contract length: Permanent Term: 35 hours per week Grade: Grade 4 Salary: £38,359 – £47,109 Location: LCC - Elephant & Castle, London UK Purpose of the role • The Estates Department is responsible for the logistical operations management and the delivery of building services to the University’s 8 academic sites and includes facilities management, catering and commercial services, sustainability and energy management, estate management, project management, and property development. It also works with 12 Halls of residence, three of which are UAL Estates managed halls. • The Facilities Manager reports to the Campus Manager and is responsible for leading a team of Facilities Assistants and contracted service partners in the operation of FM service strategies that promote a secure and well maintained environment for staff students and visitors. • To liaise with College stakeholders to ensure FM services are aligned with local College operations • Responsible for the planning, coordination and monitoring of day-to-day FM activities across the College including but not limited to, Cleaning, Post & Porterage, Maintenance, Statutory Compliance, Health and Safety, minor works projects and refurbishments. Key Duties and Responsibilities • To assist the Campus Manager in the implementation and operation of the FM Services strategy. • To maintain a proactive working relationship with College & Estates Department stakeholders and Service Partners to ensure that service requests are responded to, and actioned in such a way to promote confidence in the FM service being delivered. To act as
appropriate supervision, and quality audits of work, ensuring that both Facilities staff and service partners deliver in accordance with agreed service standards and contractual requirements. • To undertake the duties of a First Aider, and to manage local arrangements for first aid at work, including the update of local safety signage and the replenishment of first aid stock, ensuring that members of the Facilities team are trained and have valid First Aid certification. • To ensure a safe and secure environment by managing local security systems, processes and procedures escalating concerns to the Head of Security. • To facilitate contractor access, site inductions, issue of permits to work and ensure contractor access procedures are monitored and reviewed in accordance with published guidance. • To ensure that local expenditure on consumables and resources is made in accordance with Finance and Estates guidance and within strictly defined financial limits, ensuring all purchase orders are raised in a timely and accurate manner. • To undertake incident management and control duties whether as part of a local response or as part of a wider disaster recovery event, in accordance with published guidance on Incident control and escalating decisions as appropriate and necessary. • Please note that the successful candidate will be subject to a DBS check, as this role involves working in an environment with young adults. Management responsibilities • Responsible for the line management of the Facilities Coordinator and Facilities Assistants and the coordination of customer focused operational activities, • Responsible for the development and performance of the FM team (Facilities Coordinator, Facilities Assistants) through regular one-to-ones, annual performance review and team meetings. • To review, maintain in date and coordinate all staff mandatory and development training requirements. To ensure that staff have received the appropriate Health & Safety training and are competent to safely undertake tasks assigned to them and that risk assessments and control measures for all FM functions are completed and reviewed as necessary to maintain a safe working environment. • To deputise for the Campus Manager during periods of leave or absence • The Facilities Manager will be required to work as part of an Estate wide management
roster to ensure adequate cover on Saturdays (current cycle is every 6th Saturday). And to maintain management cover throughout the Core business hours (8am- 6pm) the Facilities Manager and Facilities Coordinator will work a split shift pattern Monday to Friday. • Where management resources are required at short notice to meet unexpected demand it will be expected that the postholder will move between properties to ensure that operational needs are met across the normal 6 day cycle. • You may be required to work such additional/ different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. Key Working Relationships • Estates Department Senior Management • Estates Project Team • Contractors and Service Partners • College Stakeholders & Technical Teams • Students’ Union • Students General Duties These duties below are in addition to the duties and responsibilities listed above: • Perform duties and tasks consistent within the scope and grade of your role as reasonably may be expected and assigned to you from anywhere within the university. • Undertake health and safety duties and responsibilities appropriate to the role. • Work in accordance with the University’s Staff Charter and Dignity at Work Policy and anti- racism plans, promoting equality diversity and inclusion in your work. • Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning and Review Conversations (PRC) scheme and staff development opportunities. • Make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness. • Conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations. • Contribute to the University’s Climate Action Plan and Social Purpose Strategy which sets out our principles, commitments and goals towards climate justice and our socio- environmental purpose.
DESCRIPTION
direct liaison between college stakeholders and service partners to facilitate minor work requests, establishing the scope of works and coordination of the timely preparation and submission of quotes. • To assist the Campus Manager to proactively monitor the progress of customer requests and faults logged via the Help desk taking ownership of requests likely to exceed their SLA by liaising with the respective service partners and keeping the customer informed until completed and closed. Working knowledge of Helpdesk and CAFM software. • To act as direct liaison between college stakeholders and service partners to facilitate minor work requests, establishing the scope of works and coordination of the timely preparation and submission of quotes. • To proactively monitor the progress of customer requests and faults logged via the Help desk taking ownership of requests likely to exceed their SLA by liaising with the respective service partners and keeping the customer informed until completed and closed. Working knowledge of Helpdesk and CAFM software. monthly Estates services operation report to include but not limited to, Help desk activity data, building audits, Health and Safety, customer feedback. • To assist the Campus Manager in the preparation and collation of data for the • To assist the Campus Manager with the development and implementation of FM service procedures and standards that underpin operational best practice to include a programme of regular review and assessment to drive continuous improvement. • To represent Estates FM service operations at College meetings (Building User Groups, College Health and Safety Committee and Project boards). • Responsible for local service delivery of both in-house and contracted services that are compliant with health and safety and other relevant statutory obligations and that all testing, fault reporting, inspections and actions are undertaken and recorded in a timely and accurate manner, escalating to the Campus Manager where appropriate. • To undertake regular and recorded inspections,
Made with FlippingBook Digital Proposal Creator